The Complaint Letter For Computer Not Working Properly is a formal document used when a consumer needs to address issues with a defective computer purchase in Australia. This document is typically drafted when informal attempts to resolve the issue have been unsuccessful and a formal written complaint is necessary. It incorporates key elements of Australian Consumer Law, particularly regarding consumer guarantees and rights to repair, replacement, or refund. The letter should be used when there are clear issues with computer functionality that don't meet reasonable quality standards or advertised specifications. It serves as both a formal notification of the problem and a potential prerequisite for further legal action if the matter remains unresolved.
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1. Sender's Details: Full name, address, contact information, and customer/reference number if applicable
2. Recipient's Details: Company name, department, address, and specific contact person if known
3. Date: Current date of writing the complaint letter
4. Subject Line: Clear indication that this is a complaint about a faulty computer, including any reference numbers
5. Purchase Details: Information about when and where the computer was purchased, including model number and price
6. Problem Description: Detailed explanation of the issues experienced with the computer
7. Previous Contact: Summary of any previous attempts to resolve the issue
8. Legal Rights: Reference to relevant consumer rights under Australian Consumer Law
9. Requested Resolution: Clear statement of what remedy is being sought
10. Action Timeline: Specification of when a response is expected
11. Closing: Professional closing statement and signature
1. Impact Statement: Description of how the faulty computer has affected business or personal activities - include when significant losses or inconvenience has occurred
2. Technical Report: Summary of any professional diagnostic reports or technical assessments - include when available
3. Warranty Information: Details of any warranty or extended warranty coverage - include if still under warranty
4. Third-Party Costs: Documentation of any additional expenses incurred due to the fault - include if seeking reimbursement
5. Legal Intent: Statement of intention to pursue legal action if matter remains unresolved - include only if previous attempts at resolution have failed
1. Purchase Documentation: Copy of receipt, invoice, or proof of purchase
2. Fault Evidence: Photos, videos, or screenshots documenting the computer issues
3. Communication Records: Copies of previous emails, chat logs, or correspondence about the issue
4. Technical Reports: Any professional diagnostic reports or repair attempts
5. Expense Records: Receipts for any related expenses incurred due to the fault
Authors
Relevant legal definitions
Clauses
Relevant Industries
Retail
Technology
Consumer Electronics
E-commerce
Customer Service
Legal Services
Consumer Protection
IT Services
Electronics Manufacturing
Relevant Teams
Customer Service
Legal
Consumer Affairs
Technical Support
Quality Assurance
Dispute Resolution
After-Sales Support
Customer Relations
Compliance
Product Support
Relevant Roles
Customer Service Representative
Consumer Rights Advocate
Retail Store Manager
Technical Support Specialist
Customer Experience Manager
Legal Compliance Officer
Consumer Affairs Officer
Quality Assurance Manager
Sales Manager
After-Sales Service Manager
Consumer Protection Officer
Dispute Resolution Officer
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