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Complaint Letter For Computer Not Working Properly for Australia

Complaint Letter For Computer Not Working Properly Template for Australia

A formal complaint letter addressing issues with a malfunctioning computer, structured according to Australian consumer protection requirements. The document outlines specific technical problems, purchase details, and attempted remedies while asserting consumer rights under the Australian Consumer Law. It includes detailed documentation of the issue, references to relevant consumer guarantees, and clear requests for resolution. The letter serves as an official record of the complaint and may be used in subsequent legal proceedings if necessary.

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What is a Complaint Letter For Computer Not Working Properly?

The Complaint Letter For Computer Not Working Properly is a formal document used when a consumer needs to address issues with a defective computer purchase in Australia. This document is typically drafted when informal attempts to resolve the issue have been unsuccessful and a formal written complaint is necessary. It incorporates key elements of Australian Consumer Law, particularly regarding consumer guarantees and rights to repair, replacement, or refund. The letter should be used when there are clear issues with computer functionality that don't meet reasonable quality standards or advertised specifications. It serves as both a formal notification of the problem and a potential prerequisite for further legal action if the matter remains unresolved.

What sections should be included in a Complaint Letter For Computer Not Working Properly?

1. Sender's Details: Full name, address, contact information, and customer/reference number if applicable

2. Recipient's Details: Company name, department, address, and specific contact person if known

3. Date: Current date of writing the complaint letter

4. Subject Line: Clear indication that this is a complaint about a faulty computer, including any reference numbers

5. Purchase Details: Information about when and where the computer was purchased, including model number and price

6. Problem Description: Detailed explanation of the issues experienced with the computer

7. Previous Contact: Summary of any previous attempts to resolve the issue

8. Legal Rights: Reference to relevant consumer rights under Australian Consumer Law

9. Requested Resolution: Clear statement of what remedy is being sought

10. Action Timeline: Specification of when a response is expected

11. Closing: Professional closing statement and signature

What sections are optional to include in a Complaint Letter For Computer Not Working Properly?

1. Impact Statement: Description of how the faulty computer has affected business or personal activities - include when significant losses or inconvenience has occurred

2. Technical Report: Summary of any professional diagnostic reports or technical assessments - include when available

3. Warranty Information: Details of any warranty or extended warranty coverage - include if still under warranty

4. Third-Party Costs: Documentation of any additional expenses incurred due to the fault - include if seeking reimbursement

5. Legal Intent: Statement of intention to pursue legal action if matter remains unresolved - include only if previous attempts at resolution have failed

What schedules should be included in a Complaint Letter For Computer Not Working Properly?

1. Purchase Documentation: Copy of receipt, invoice, or proof of purchase

2. Fault Evidence: Photos, videos, or screenshots documenting the computer issues

3. Communication Records: Copies of previous emails, chat logs, or correspondence about the issue

4. Technical Reports: Any professional diagnostic reports or repair attempts

5. Expense Records: Receipts for any related expenses incurred due to the fault

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Australia

Publisher

Ƶ

Document Type

Complaint Letter

Cost

Free to use
Relevant legal definitions

























Clauses















Relevant Industries

Retail

Technology

Consumer Electronics

E-commerce

Customer Service

Legal Services

Consumer Protection

IT Services

Electronics Manufacturing

Relevant Teams

Customer Service

Legal

Consumer Affairs

Technical Support

Quality Assurance

Dispute Resolution

After-Sales Support

Customer Relations

Compliance

Product Support

Relevant Roles

Customer Service Representative

Consumer Rights Advocate

Retail Store Manager

Technical Support Specialist

Customer Experience Manager

Legal Compliance Officer

Consumer Affairs Officer

Quality Assurance Manager

Sales Manager

After-Sales Service Manager

Consumer Protection Officer

Dispute Resolution Officer

Industries





Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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