The Complaint Letter For Computer Not Working Properly is a formal document used when a purchased computer exhibits defects or malfunctions that significantly impact its functionality or value. This document is particularly relevant in the South African context, where consumer rights are protected under the Consumer Protection Act and related legislation. The letter should be used after initial attempts to resolve the issue have been unsuccessful and before considering legal action. It typically includes detailed information about the purchase, specific problems experienced, attempts at resolution, and the desired outcome. The document serves as both a formal record of the complaint and a potential foundation for legal proceedings if necessary. It's essential that the letter references relevant South African consumer protection laws while maintaining a professional and constructive tone.
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1. Sender's Details: Full name, address, contact information, and customer/reference number if applicable
2. Recipient's Details: Company name, department, address, and if possible, specific contact person
3. Subject Line: Clear identification of the complaint topic, including any reference numbers
4. Purchase Information: Details of when and where the computer was purchased, including invoice number and purchase price
5. Product Details: Specific details about the computer including make, model, serial number, and specifications
6. Problem Description: Detailed explanation of the issues experienced with the computer, including when they started
7. Impact Statement: Description of how the malfunction has affected you/your business
8. Previous Actions Taken: Summary of any attempts already made to resolve the issue
9. Legal Rights Reference: Reference to relevant consumer protection laws and rights
10. Specific Request: Clear statement of what resolution you are seeking (repair, replacement, or refund)
11. Timeline Request: Specification of expected response time
12. Closing: Professional closing statement and signature
1. Warranty Information: Include when the computer is still under warranty, detailing the warranty terms and duration
2. Technical Report: Include if a professional technician has examined the computer and provided a report
3. Communication History: Include if there have been previous written communications about the issue
4. Witness Statements: Include if others have witnessed the malfunction or can verify the impact
5. Cost Implications: Include if there have been additional costs incurred due to the malfunction
6. Legal Action Warning: Include if previous attempts to resolve have failed and legal action is being considered
1. Purchase Documentation: Copies of invoice, receipt, and proof of payment
2. Warranty Certificate: Copy of warranty documentation if applicable
3. Photographic Evidence: Photos or videos demonstrating the defect or malfunction
4. Technical Reports: Any professional assessments or repair attempts documentation
5. Previous Correspondence: Copies of any previous emails, letters, or communication regarding the issue
6. Expense Records: Documentation of any additional costs incurred due to the malfunction
Authors
Relevant legal definitions
Clauses
Relevant Industries
Retail
Technology
Consumer Electronics
E-commerce
Information Technology
Business Services
Legal Services
Consumer Services
Manufacturing
Education
Healthcare
Relevant Teams
Legal
Customer Service
Consumer Affairs
Quality Assurance
Technical Support
Customer Relations
Compliance
Sales
After-Sales Support
Consumer Protection
Administrative Support
Relevant Roles
Consumer Rights Advocate
Customer Service Manager
Legal Counsel
IT Manager
Quality Assurance Manager
Retail Store Manager
Customer Relations Officer
Compliance Officer
Sales Manager
Technical Support Specialist
Business Owner
Office Manager
Procurement Manager
Consumer Protection Officer
Administrative Assistant
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