��������Ƶ

The Complaint Letter For Computer Not Working Properly is a formal document used in Germany when a consumer needs to address issues with a defective computer purchase. This document is typically employed when informal attempts to resolve the issue have been unsuccessful. It should be used within the warranty period or within the statutory limitation period for defects under German law (typically two years from purchase). The letter must comply with German Civil Code (BGB) requirements and EU consumer protection regulations, specifically referencing relevant sections of consumer rights legislation. It includes detailed documentation of the defect, purchase information, previous communication attempts, and a clear statement of the desired resolution. The document serves as both a formal complaint and potential legal precedent if the matter requires escalation to consumer protection authorities or legal proceedings.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, department (if known), address, and any relevant reference numbers

3. Date: Current date of the letter

4. Subject Line: Clear indication that this is a complaint letter regarding a defective computer, including any relevant order or invoice numbers

5. Purchase Information: Details of when and where the computer was purchased, including price and model information

6. Problem Description: Detailed explanation of the computer's issues, when they started, and their impact

7. Previous Actions Taken: Description of any troubleshooting steps or attempts to resolve the issue

8. Legal Rights Reference: Reference to relevant consumer protection laws and warranty rights

9. Desired Resolution: Clear statement of what solution you are seeking (repair, replacement, or refund)

10. Deadline for Response: Reasonable timeframe for the company to respond

11. Closing: Professional closing statement and signature