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Complaint Letter For Computer Not Working Properly for Germany

Complaint Letter For Computer Not Working Properly Template for Germany

A formal complaint letter used in Germany for addressing issues with a malfunctioning computer, structured according to German consumer protection laws and the German Civil Code (BGB). The document serves as a formal written notification to the seller or manufacturer about product defects, incorporating specific consumer rights under German law, including the right to repair, replacement, or refund. The letter follows German business correspondence standards while asserting consumer rights under both German national legislation and applicable EU consumer protection directives.

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What is a Complaint Letter For Computer Not Working Properly?

The Complaint Letter For Computer Not Working Properly is a formal document used in Germany when a consumer needs to address issues with a defective computer purchase. This document is typically employed when informal attempts to resolve the issue have been unsuccessful. It should be used within the warranty period or within the statutory limitation period for defects under German law (typically two years from purchase). The letter must comply with German Civil Code (BGB) requirements and EU consumer protection regulations, specifically referencing relevant sections of consumer rights legislation. It includes detailed documentation of the defect, purchase information, previous communication attempts, and a clear statement of the desired resolution. The document serves as both a formal complaint and potential legal precedent if the matter requires escalation to consumer protection authorities or legal proceedings.

What sections should be included in a Complaint Letter For Computer Not Working Properly?

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, department (if known), address, and any relevant reference numbers

3. Date: Current date of the letter

4. Subject Line: Clear indication that this is a complaint letter regarding a defective computer, including any relevant order or invoice numbers

5. Purchase Information: Details of when and where the computer was purchased, including price and model information

6. Problem Description: Detailed explanation of the computer's issues, when they started, and their impact

7. Previous Actions Taken: Description of any troubleshooting steps or attempts to resolve the issue

8. Legal Rights Reference: Reference to relevant consumer protection laws and warranty rights

9. Desired Resolution: Clear statement of what solution you are seeking (repair, replacement, or refund)

10. Deadline for Response: Reasonable timeframe for the company to respond

11. Closing: Professional closing statement and signature

What sections are optional to include in a Complaint Letter For Computer Not Working Properly?

1. Previous Communication Log: Include if there have been previous attempts to resolve the issue with the company

2. Technical Assessment: Include if an independent technical expert has evaluated the computer

3. Cost Impact Statement: Include if the malfunction has resulted in additional costs or losses

4. Warranty Details: Include if the computer is still under warranty or extended warranty

5. Legal Representative Details: Include if the complaint is being filed through a legal representative

What schedules should be included in a Complaint Letter For Computer Not Working Properly?

1. Purchase Documentation: Copies of receipt, invoice, or order confirmation

2. Product Documentation: Product specifications, warranty card, and user manual references

3. Fault Evidence: Photos, videos, or error messages documenting the problems

4. Communication Records: Copies of previous emails, chat logs, or correspondence regarding the issue

5. Technical Reports: Any diagnostic reports or technical assessments of the computer's problems

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Germany

Publisher

Ƶ

Document Type

Complaint Letter

Cost

Free to use
Relevant legal definitions

























Clauses
















Relevant Industries

Retail

Consumer Electronics

Technology

E-commerce

Consumer Services

Legal Services

Customer Support Services

Manufacturing

Relevant Teams

Customer Service

Technical Support

Legal & Compliance

Quality Assurance

Consumer Relations

Product Support

Warranty Claims

Customer Experience

Sales Support

Consumer Protection

Technical Services

Relevant Roles

Customer Service Representative

Technical Support Specialist

Consumer Rights Advisor

Retail Store Manager

Customer Experience Manager

Legal Compliance Officer

Consumer Protection Specialist

Quality Assurance Manager

Product Support Manager

Warranty Claims Handler

Customer Relations Manager

Sales Manager

Consumer Rights Lawyer

Technical Service Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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