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The Letter of Complaint to GP Surgery Template is a essential tool for patients seeking to formally address issues with their healthcare providers in Australia. This document is designed to be used when patients experience concerns about medical treatment, customer service, billing practices, or other aspects of their GP surgery experience. The template ensures compliance with Australian healthcare regulations, including the Health Practitioner Regulation National Law and relevant state-specific health complaints legislation. It provides a structured format for detailing grievances, citing specific incidents, and requesting appropriate resolution, while maintaining professional communication standards. The document can be used as a first step in the complaint resolution process before potential escalation to state health complaints commissioners or regulatory bodies.

1. Sender's Contact Details: Full name, address, contact number, and email of the complainant

2. Recipient's Details: Name of the practice manager/GP, surgery name, and full address

3. Date: Current date of writing the complaint letter

4. Subject Line: Clear indication that this is a formal complaint, including relevant reference numbers if applicable

5. Introduction: Brief statement identifying yourself as a patient and the general nature of the complaint

6. Incident Details: Specific details of the incident(s), including dates, times, and healthcare providers involved

7. Impact Statement: Description of how the incident has affected you physically, emotionally, or financially

8. Previous Contact: Summary of any previous attempts to resolve the issue

9. Requested Resolution: Clear statement of what outcome you are seeking

10. Closing Statement: Professional closing including expected timeframe for response

11. Signature: Your signature and printed name