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1. Sender's Details: Full name, address, and contact information of the complainant
2. Date: Current date of the letter
3. Recipient's Details: Company name, address, and department/person responsible for handling complaints
4. Subject Line: Clear indication that this is a complaint letter regarding a malfunctioning computer
5. Product Information: Specific details about the computer including model number, serial number, and date of purchase
6. Problem Description: Detailed explanation of the issues experienced with the computer
7. Previous Actions Taken: Description of any attempts made to resolve the issue, including dates and outcomes
8. Specific Request: Clear statement of what resolution is expected (repair, replacement, or refund)
9. Closing: Professional closing statement with signature and contact information
1. Legal Rights Reference: Reference to relevant consumer protection laws and regulations when escalation seems necessary
2. Timeline of Events: Detailed chronological listing of all relevant events when the case is complex
3. Financial Impact Statement: Description of any financial losses incurred due to the malfunction when seeking compensation
4. Deadline for Response: Specific timeframe for expected response when urgent action is required
1. Purchase Documentation: Copy of receipt, invoice, and warranty information
2. Technical Reports: Any diagnostic reports or technical assessments of the computer's problems
3. Communication Records: Copies of previous correspondence, chat logs, or call records with customer service
4. Photo Evidence: Pictures or videos demonstrating the computer's malfunction
5. Expense Records: Documentation of any costs incurred due to the malfunction
Retail
Technology
Consumer Electronics
E-commerce
Computer Hardware
Customer Service
Legal Services
Customer Service
Legal
Technical Support
Quality Assurance
Consumer Relations
Warranty Claims
Product Support
Compliance
Customer Experience
Dispute Resolution
Customer Service Manager
Consumer Rights Advocate
Technical Support Specialist
Retail Store Manager
Quality Assurance Manager
Customer Experience Director
Legal Compliance Officer
Consumer Relations Representative
Product Support Manager
Warranty Claims Processor
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