Document background
This document type is essential for establishing clear, measurable service standards in supply chain relationships within the Philippine business environment. An SLA in Supply Chain serves as a crucial governance tool that defines the operational framework, performance metrics, and mutual obligations between service providers and their clients. It is particularly relevant when companies engage external partners for logistics, warehousing, distribution, or integrated supply chain services. The agreement must comply with Philippine legislation, including the Civil Code, Consumer Act, and E-commerce regulations, while addressing modern supply chain challenges. It typically includes detailed service specifications, KPIs, reporting requirements, quality standards, and remedy mechanisms, making it an indispensable tool for managing supply chain partnerships and ensuring service quality. This document type is especially important in the Philippine context, where businesses must navigate both local regulatory requirements and international supply chain standards.
