��������Ƶ

1. Data Protection and Privacy: Required when services involve processing personal data or sensitive information

2. Disaster Recovery: Include when business continuity is critical to service delivery

3. Security Requirements: Necessary when services involve IT systems or sensitive data

4. Change Management: Include when service specifications or metrics may need regular updates

5. Training and Support: Required when service delivery includes training or ongoing support

6. Continuous Improvement: Include when parties want to establish framework for service improvement

7. Third-Party Providers: Necessary when subcontractors or third-party services are involved

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

3. Schedule 3 - Reporting Templates: Standard formats for performance reports and monitoring documentation

4. Schedule 4 - Contact Details and Escalation Matrix: List of key contacts and escalation procedures

5. Schedule 5 - Pricing and Payment Terms: Detailed breakdown of fees, payment schedules, and service credit mechanisms

6. Schedule 6 - Technical Requirements: Specific technical requirements and standards for service delivery

7. Appendix A - Service Level Measurement Methods: Detailed procedures for measuring and validating service levels