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Compute SLA for Philippines

Compute SLA Template for Philippines

A Service Level Agreement (SLA) for compute services in the Philippines, governed by Philippine law, that establishes the terms, conditions, and performance metrics for the provision of computing infrastructure and related services. This document outlines service availability, performance standards, support levels, and remedies while ensuring compliance with Philippine regulations including the Data Privacy Act and E-Commerce Act. It defines the responsibilities of both service provider and customer, measuring mechanisms, reporting requirements, and compensation structure for service level breaches.

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What is a Compute SLA?

The Compute SLA serves as a critical legal and operational document for organizations providing or consuming compute infrastructure services in the Philippines. This agreement type is essential when establishing or maintaining cloud computing, data center, or infrastructure services, particularly in contexts where specific performance metrics and service standards need to be guaranteed. The document ensures compliance with Philippine regulations while incorporating international best practices for compute services. It is commonly used by technology providers, enterprises, and organizations requiring reliable computing infrastructure, defining clear service levels, support mechanisms, and remedies for service disruptions. The agreement addresses key aspects such as availability guarantees, performance metrics, security requirements, and compliance with local data protection laws.

What sections should be included in a Compute SLA?

1. Parties: Identification of the service provider and customer, including full legal names and addresses

2. Background: Context of the agreement and brief description of the compute services being provided

3. Definitions: Detailed definitions of technical terms, service metrics, and other key terminology used in the agreement

4. Service Description: Detailed description of the compute services, including infrastructure specifications and service scope

5. Service Level Commitments: Specific performance metrics, availability guarantees, and response time commitments

6. Service Credits and Penalties: Calculation and application of service credits for SLA violations

7. Service Monitoring and Reporting: Methods and frequency of service level measurement and reporting

8. Support and Maintenance: Support levels, maintenance windows, and incident response procedures

9. Data Protection and Security: Security measures and compliance with Philippine Data Privacy Act requirements

10. Disaster Recovery and Business Continuity: Recovery time objectives, backup procedures, and continuity planning

11. Term and Termination: Duration of agreement, renewal terms, and termination conditions

12. Payment Terms: Pricing, payment schedule, and billing procedures

13. Liability and Indemnification: Limitations of liability and indemnification provisions compliant with Philippine law

14. General Provisions: Standard legal clauses including governing law, dispute resolution, and force majeure

What sections are optional to include in a Compute SLA?

1. Industry-Specific Compliance: Additional compliance requirements for regulated industries (e.g., financial services, healthcare)

2. Multi-Region Services: Specific provisions for services deployed across multiple geographic regions

3. Professional Services: Terms for additional professional services such as implementation or consulting

4. High Availability Options: Enhanced availability commitments and associated terms for critical workloads

5. Data Migration Services: Terms governing data migration services and responsibilities

6. Third-Party Integration: Terms governing integration with third-party services or applications

7. Custom Service Levels: Specific service levels negotiated for particular customer requirements

What schedules should be included in a Compute SLA?

1. Schedule A - Service Specifications: Detailed technical specifications of compute resources and infrastructure

2. Schedule B - Service Level Metrics: Detailed description of each service level metric and measurement methodology

3. Schedule C - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule D - Support Procedures: Detailed support procedures, escalation paths, and contact information

5. Schedule E - Security Standards: Detailed security protocols, certifications, and compliance measures

6. Appendix 1 - Service Locations: List of data centers and service delivery locations

7. Appendix 2 - Authorized Users: Template for designating authorized users and access levels

8. Appendix 3 - Incident Response Plan: Detailed procedures for handling service incidents and outages

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Philippines

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions























































Clauses



































Relevant Industries

Information Technology

Financial Services

Telecommunications

E-commerce

Healthcare

Manufacturing

Business Process Outsourcing

Government and Public Sector

Education

Retail

Banking

Insurance

Digital Services

Relevant Teams

Legal

Information Technology

Infrastructure

Operations

Procurement

Compliance

Risk Management

Service Delivery

Technical Operations

Vendor Management

Cloud Operations

Solutions Architecture

Service Management

Relevant Roles

Chief Technology Officer

IT Infrastructure Manager

Cloud Services Manager

Service Delivery Manager

Technical Operations Director

Procurement Manager

IT Contracts Manager

Legal Counsel

Compliance Officer

Data Center Manager

Enterprise Architect

Solutions Architect

Operations Manager

IT Service Manager

Risk Manager

Vendor Management Officer

Industries






Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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