Your data doesn't train Genie's AI
You keep IP ownership of your information
1. Parties: Identification of the service provider and customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the compute services being provided
3. Definitions: Detailed definitions of technical terms, service metrics, and other key terminology used in the agreement
4. Service Description: Detailed description of the compute services, including infrastructure specifications and service scope
5. Service Level Commitments: Specific performance metrics, availability guarantees, and response time commitments
6. Service Credits and Penalties: Calculation and application of service credits for SLA violations
7. Service Monitoring and Reporting: Methods and frequency of service level measurement and reporting
8. Support and Maintenance: Support levels, maintenance windows, and incident response procedures
9. Data Protection and Security: Security measures and compliance with Philippine Data Privacy Act requirements
10. Disaster Recovery and Business Continuity: Recovery time objectives, backup procedures, and continuity planning
11. Term and Termination: Duration of agreement, renewal terms, and termination conditions
12. Payment Terms: Pricing, payment schedule, and billing procedures
13. Liability and Indemnification: Limitations of liability and indemnification provisions compliant with Philippine law
14. General Provisions: Standard legal clauses including governing law, dispute resolution, and force majeure
1. Industry-Specific Compliance: Additional compliance requirements for regulated industries (e.g., financial services, healthcare)
2. Multi-Region Services: Specific provisions for services deployed across multiple geographic regions
3. Professional Services: Terms for additional professional services such as implementation or consulting
4. High Availability Options: Enhanced availability commitments and associated terms for critical workloads
5. Data Migration Services: Terms governing data migration services and responsibilities
6. Third-Party Integration: Terms governing integration with third-party services or applications
7. Custom Service Levels: Specific service levels negotiated for particular customer requirements
1. Schedule A - Service Specifications: Detailed technical specifications of compute resources and infrastructure
2. Schedule B - Service Level Metrics: Detailed description of each service level metric and measurement methodology
3. Schedule C - Pricing and Service Credits: Detailed pricing structure and service credit calculations
4. Schedule D - Support Procedures: Detailed support procedures, escalation paths, and contact information
5. Schedule E - Security Standards: Detailed security protocols, certifications, and compliance measures
6. Appendix 1 - Service Locations: List of data centers and service delivery locations
7. Appendix 2 - Authorized Users: Template for designating authorized users and access levels
8. Appendix 3 - Incident Response Plan: Detailed procedures for handling service incidents and outages
Information Technology
Financial Services
Telecommunications
E-commerce
Healthcare
Manufacturing
Business Process Outsourcing
Government and Public Sector
Education
Retail
Banking
Insurance
Digital Services
Legal
Information Technology
Infrastructure
Operations
Procurement
Compliance
Risk Management
Service Delivery
Technical Operations
Vendor Management
Cloud Operations
Solutions Architecture
Service Management
Chief Technology Officer
IT Infrastructure Manager
Cloud Services Manager
Service Delivery Manager
Technical Operations Director
Procurement Manager
IT Contracts Manager
Legal Counsel
Compliance Officer
Data Center Manager
Enterprise Architect
Solutions Architect
Operations Manager
IT Service Manager
Risk Manager
Vendor Management Officer
Find the exact document you need
SLA In Service Desk
Philippine-compliant Service Level Agreement template for Service Desk operations, defining IT support services and performance standards.
Business Service Level Agreement
A Philippine law-governed agreement defining service levels, performance metrics, and obligations between service provider and customer.
5 Day SLA
A Philippine law-governed Service Level Agreement establishing 5-day response and resolution commitments for service delivery and support.
4 Hour SLA
A Philippine law-governed Service Level Agreement establishing 4-hour response time commitments with associated service metrics and remedies.
99.99 Uptime SLA
A Philippines-compliant Service Level Agreement template guaranteeing 99.99% service uptime, with comprehensive technical specifications and remediation procedures.
SLA Contract Management
A Philippine law-governed Service Level Agreement (SLA) Contract that defines service standards, performance metrics, and obligations between service provider and recipient.
SLA Change Management
A Philippine law-compliant framework for managing and implementing changes to Service Level Agreements, ensuring structured change control and regulatory compliance.
Sla (Retail)
A Philippine-compliant Service Level Agreement template for retail operations, defining service standards and performance metrics between service providers and retail businesses.
SLA Fulfillment
A Philippine law-governed Service Level Agreement (SLA) Fulfillment contract defining service standards, performance metrics, and accountability measures between service provider and customer.
Default SLA
Philippine-compliant Service Level Agreement template defining service standards and performance metrics between provider and customer.
SLA For Problem Management
A Philippine-law governed SLA defining problem management services, metrics, and obligations for IT service providers and clients.
SLA Call
A Philippine-law governed Service Level Agreement that establishes performance standards and operational requirements for call center services, ensuring compliance with local regulations.
OLA Service Level Agreement
A service level agreement for Ola's ride-hailing operations in the Philippines, establishing operational standards and compliance requirements under Philippine law.
Improved SLA
An enhanced Service Level Agreement template compliant with Philippine law, featuring comprehensive performance metrics and service standards.
SLA Production
A Philippine law-governed Service Level Agreement establishing performance metrics and standards for production services, including quality requirements and operational specifications.
Service Level Agreement For Schools
Philippine-compliant Service Level Agreement template for educational institutions, establishing service standards and accountability measures between providers and schools.
SLA Enterprise
Enterprise-level Service Level Agreement template for technology services in the Philippines, incorporating local legal requirements and international best practices.
Maintenance SLA
A Philippine law-governed agreement establishing terms, conditions, and performance standards for maintenance services.
Tier 3 SLA
Philippine law-compliant Tier 3 Service Level Agreement template for non-critical business services with standard support levels.
Sla (Healthcare)
Healthcare Service Level Agreement template for the Philippine market, establishing service standards and compliance with local healthcare regulations.
SLA Uptime
A Philippine-law governed Service Level Agreement establishing uptime commitments and performance metrics for system availability, including measurement and compensation mechanisms.
Outsourcing SLA
A Philippine law-governed service level agreement defining terms, conditions, and performance metrics for outsourcing services between provider and customer.
99.999 SLA
A 99.999% uptime Service Level Agreement under Philippine law, establishing stringent service availability requirements with comprehensive technical and legal compliance measures.
SLA Document
A Philippine law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
Task SLA
A Philippine law-governed agreement establishing performance standards and metrics for specific task-based services, including service levels, monitoring mechanisms, and remedies for non-compliance.
Software As A Service SLA
A Philippine law-governed agreement defining service levels, performance metrics, and obligations for cloud-based software services.
SLA Training
A Philippine law-governed agreement establishing service level standards and requirements for training service delivery, combining training contract elements with specific performance metrics.
SLA Storage
A Philippine-law governed Storage SLA defining storage service terms, performance metrics, and compliance requirements.
SLA Product Management
A Philippine law-governed Service Level Agreement specifying terms and performance metrics for product management services.
SLA Level 1
A Philippine law-governed Service Level Agreement defining basic service standards and performance metrics between provider and customer.
SLA Audit
A formal audit report evaluating SLA compliance and performance under Philippine jurisdiction, following local auditing standards and regulatory requirements.
SLA 8x5
A Philippine law-governed Service Level Agreement defining 8x5 service delivery terms, performance standards, and contractual obligations.
Shipping SLA
A Philippine law-governed agreement establishing performance standards and terms for shipping services, including service levels, metrics, and compliance requirements.
Security Level Agreement
A Philippine-law governed agreement establishing security requirements, standards, and obligations between parties, ensuring compliance with local data protection and cybersecurity regulations.
Quality SLA
A Philippine-law governed Quality Service Level Agreement defining service quality standards, metrics, and performance requirements in accordance with local regulations.
Procurement SLA
A Philippine-compliant Procurement Service Level Agreement template establishing performance metrics and governance for procurement relationships under Philippine law.
Premium SLA
A premium-level Service Level Agreement under Philippine law defining enhanced service commitments and performance standards between provider and customer.
Performance SLA
A Philippine-law governed agreement defining service performance standards, metrics, and remedies between service provider and customer.
Latency SLA
A Philippine law-compliant Service Level Agreement specifically governing network latency performance standards and remedies.
Guaranteed SLA
A legally binding agreement under Philippine law that establishes guaranteed service levels with specific performance metrics and remedies for service failures.
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it