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1. Disaster Recovery: Required when services are critical to customer operations, detailing recovery procedures and timelines

2. Intellectual Property Rights: Needed when service involves creation or use of intellectual property

3. Change Management: Include when service requires formal procedures for managing changes

4. Transition Services: Required when complex service transition or exit management is needed

5. Compliance with Industry Standards: Include for regulated industries or when specific certifications are required

6. Multi-location Services: When services are provided across multiple locations or jurisdictions

7. Third-Party Dependencies: Include when service delivery depends on third-party providers

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and measurement methods

2. Schedule 2 - Pricing and Payment Schedule: Detailed pricing structure, rates, and payment terms

3. Schedule 3 - Support Procedures: Detailed procedures for requesting and receiving support

4. Schedule 4 - Security Requirements: Specific security protocols and requirements

5. Schedule 5 - Service Credits Calculation: Detailed methodology for calculating service credits

6. Appendix A - Technical Infrastructure: Details of technical infrastructure and requirements

7. Appendix B - Contact Information: Key contacts and escalation procedures

8. Appendix C - Report Templates: Templates for various required reports and documentation