Document background
The Demo SLA template has been developed to address the growing need for standardized service level agreements in the Philippine market, where digital transformation and service-based business models are rapidly expanding. This document type is essential when establishing formal service commitments between providers and customers, particularly in technology and outsourcing sectors. The Demo SLA incorporates key requirements from Philippine legislation, including the Electronic Commerce Act (RA 8792) and Data Privacy Act (RA 10173), while providing a framework for defining service metrics, monitoring procedures, and remedy mechanisms. It is particularly valuable for businesses operating in the Philippines that need to establish clear, measurable service standards and accountability structures, whether for internal service delivery or external client engagements.
