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1. Third-Party Services: Used when subcontractors or third-party service providers are involved in service delivery

2. Customer Obligations: Include when specific customer responsibilities are crucial for service delivery

3. Training and Support: Required when the service includes training or specialized support services

4. Compliance Requirements: Added for regulated industries or when specific compliance certificates are required

5. Intellectual Property Rights: Include when the service involves software, content creation, or IP transfers

6. Data Migration: Required when service includes transfer of data from existing systems

7. Exit Management: Include for complex services requiring detailed transition procedures upon termination

1. Schedule A - Service Descriptions: Detailed technical specifications and service component descriptions

2. Schedule B - Service Level Metrics: Comprehensive list of all performance metrics, measurement methods, and targets

3. Schedule C - Pricing and Fee Structure: Detailed breakdown of all charges, fees, and payment terms

4. Schedule D - Operational Procedures: Standard operating procedures, escalation matrices, and contact information

5. Schedule E - Technical Requirements: Infrastructure requirements, system specifications, and technical dependencies

6. Schedule F - Report Formats: Templates and formats for various service reports and performance measurements

7. Appendix 1 - Security Policies: Detailed security protocols and compliance requirements

8. Appendix 2 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

9. Appendix 3 - Data Processing Agreement: Specific terms for handling personal data in compliance with Philippine privacy laws