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1. Data Protection and Privacy: Required when services involve handling personal or sensitive data, ensuring compliance with the Data Privacy Act

2. Disaster Recovery: Include when service continuity is critical, detailing backup and recovery procedures

3. Security Requirements: Necessary for services involving IT systems, sensitive information, or physical security

4. Change Management: Include for complex services where changes to scope or specifications need formal procedures

5. Transition Services: Required when complex onboarding or exit procedures need to be detailed

6. Compliance and Audit: Include for regulated industries or when regular audits are required

7. Insurance Requirements: Add when specific insurance coverage needs to be maintained

8. Intellectual Property Rights: Include when services involve creation or use of intellectual property

9. Force Majeure: Optional clause for handling circumstances beyond parties' control

1. Schedule 1 - Service Specifications: Detailed technical specifications of services and delivery methods

2. Schedule 2 - Service Level Metrics: Detailed breakdown of performance metrics, measurement methods, and targets

3. Schedule 3 - Pricing and Calculations: Detailed pricing structure, service credit calculations, and payment terms

4. Schedule 4 - Escalation Matrix: Contact details and procedures for different levels of issue escalation

5. Schedule 5 - Reports and Documentation: Templates and specifications for required reports and documentation

6. Schedule 6 - Technical Environment: Details of technical infrastructure and requirements

7. Appendix A - Service Request Procedures: Standard procedures for requesting services or changes

8. Appendix B - Incident Management Procedures: Procedures for handling and resolving service incidents

9. Appendix C - Performance Report Template: Standard template for regular performance reporting