1. Parties: Identification of the contracting parties, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement, relationship between parties, and general purpose of the services
3. Definitions and Interpretation: Detailed definitions of terms used throughout the agreement and rules of interpretation
4. Services Scope: Detailed description of services to be provided, including general obligations and service parameters
5. Service Levels: Specific performance metrics, measurement methods, and reporting requirements
6. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination
7. Charges and Payment: Pricing structure, payment terms, invoicing procedures, and VAT considerations
8. Service Provider Obligations: Key responsibilities and commitments of the service provider
9. Customer Obligations: Key responsibilities and commitments of the customer
10. Governance and Reporting: Management structure, reporting requirements, and review processes
11. Compliance and Audit: Regulatory compliance requirements and audit rights
12. Confidentiality: Protection of confidential information and trade secrets
13. Data Protection: Data handling, privacy obligations, and compliance with Saudi data protection regulations
14. Intellectual Property: Ownership and usage rights of IP created or used in service delivery
15. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
16. Force Majeure: Events beyond reasonable control and their impact on obligations
17. Dispute Resolution: Process for resolving disputes, including Saudi law requirements
18. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
