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1. Change Control: Procedures for managing changes to services or agreement - include if services are likely to evolve

2. Transition and Implementation: Requirements for service implementation - include for complex service transitions

3. Business Continuity and Disaster Recovery: Requirements for service continuity - include for critical services

4. Audit Rights: Customer's rights to audit service provider - include for regulated industries

5. Compliance with Laws: Specific regulatory compliance requirements - include for regulated services

6. Sub-contractors: Rules for engagement of sub-contractors - include if sub-contracting is permitted

7. Environmental and Social Responsibility: ESG requirements - include if relevant to business context

8. Innovation and Continuous Improvement: Requirements for service evolution - include for long-term strategic relationships

1. Schedule 1 - Service Descriptions: Detailed descriptions of each service to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed service level requirements and measurement methods

3. Schedule 3 - Charges: Detailed pricing, charging mechanisms and rate cards

4. Schedule 4 - Governance Procedures: Detailed governance structure and processes

5. Schedule 5 - Security Requirements: Detailed security policies and requirements

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms

7. Schedule 7 - Business Continuity Plan: Detailed continuity and recovery procedures

8. Schedule 8 - Exit Plan: Requirements and procedures for service termination

9. Appendix A - Approved Sub-contractors: List of approved sub-contractors if applicable

10. Appendix B - Key Personnel: Details of key personnel from both parties

11. Appendix C - Form of Change Order: Template for documenting agreed changes