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1. Business Continuity: Required for critical production services, detailing disaster recovery and business continuity procedures

2. Security Requirements: Needed when handling sensitive data or accessing secure facilities

3. Environmental Compliance: Required when production activities have environmental impact considerations

4. Knowledge Transfer: Important when service includes transition or training components

5. Intellectual Property Rights: Necessary when production involves creation of new IP or use of existing IP

6. Change Management: Required for services requiring frequent modifications or updates

7. Subcontracting: Include when service provider may need to engage third parties

8. Insurance Requirements: Important for high-risk production activities

1. Schedule 1 - Service Level Metrics: Detailed breakdown of all service level measurements, calculation methods, and targets

2. Schedule 2 - Pricing and Penalties: Detailed fee structure, payment terms, and penalty calculations

3. Schedule 3 - Technical Specifications: Detailed technical requirements and specifications for production services

4. Schedule 4 - Operational Procedures: Step-by-step procedures for routine operations and emergency responses

5. Schedule 5 - Reporting Templates: Standard formats for performance reports and service level measurements

6. Schedule 6 - Escalation Matrix: Contact details and escalation procedures for various types of issues

7. Appendix A - Equipment and Facilities: List of equipment, facilities, and resources dedicated to service delivery

8. Appendix B - Key Personnel: Details of key staff members and their roles in service delivery