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1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and business relationship
3. Definitions and Interpretation: Defined terms and rules of interpretation
4. Services Overview: High-level description of services to be provided
5. Service Levels and Performance Standards: Detailed service level commitments and measurement criteria
6. Performance Monitoring and Reporting: Methods and frequency of performance measurement and reporting
7. Service Credits and Penalties: Consequences of failing to meet service levels
8. Customer Obligations: Requirements and responsibilities of the customer
9. Charges and Payment Terms: Pricing, payment terms, and invoicing procedures
10. Data Protection and Security: Obligations regarding data handling and security measures
11. Intellectual Property Rights: Ownership and usage rights of IP
12. Confidentiality: Protection of confidential information
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Term and Termination: Duration, renewal, and termination provisions
15. Force Majeure: Events excusing performance
16. Governing Law and Jurisdiction: Swiss law application and dispute resolution
17. General Provisions: Standard boilerplate clauses
1. Business Continuity and Disaster Recovery: Required for critical services or when business continuity is essential
2. Change Control Procedure: Include when services are likely to require regular modifications
3. Transition and Exit Management: Important for complex services or when service transfer is likely
4. Regulatory Compliance: Required for regulated industries or services
5. Subcontracting: Include when supplier may use subcontractors
6. Insurance Requirements: Include for high-risk services or when required by corporate policy
7. Environmental and Social Responsibility: Include when sustainability or social responsibility is important
8. Parent Company Guarantee: Include when financial security is required
1. Schedule 1 - Service Descriptions: Detailed specifications of each service to be provided
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement methodologies
3. Schedule 3 - Charges: Detailed pricing structure and payment terms
4. Schedule 4 - Customer Dependencies: Detailed customer obligations and requirements
5. Schedule 5 - Technical Requirements: Technical specifications and requirements
6. Schedule 6 - Security Requirements: Detailed security protocols and requirements
7. Schedule 7 - Data Processing Agreement: Detailed data protection terms compliant with Swiss FADP
8. Schedule 8 - Change Control Procedure: Detailed process for managing changes
9. Appendix A - Authorized Personnel: List of key personnel and contacts
10. Appendix B - Forms and Templates: Standard forms for reporting and communications
Information Technology
Professional Services
Financial Services
Healthcare
Telecommunications
Cloud Services
Manufacturing
Logistics and Supply Chain
Consulting
Business Process Outsourcing
Software Development
Data Center Services
Legal
Procurement
Operations
Information Technology
Compliance
Risk Management
Commercial
Service Delivery
Account Management
Project Management
Information Security
Data Protection
General Counsel
Legal Director
Contracts Manager
Procurement Manager
Operations Director
Chief Information Officer
IT Director
Service Delivery Manager
Commercial Director
Risk Manager
Compliance Officer
Data Protection Officer
Account Manager
Project Manager
Chief Technology Officer
Chief Operating Officer
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