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1. Business Continuity: Required when service criticality demands specific disaster recovery and business continuity planning

2. Technology Requirements: Include when specific technology platforms or systems are mandatory for service delivery

3. Language Requirements: Required when services need to be delivered in multiple languages beyond Arabic and English

4. Security Requirements: Additional section when handling sensitive data or connecting to client systems

5. Training and Quality Assurance: Detailed section when specific training or quality programs are required

6. Transition Services: Required when complex service transition from another provider is involved

7. Intellectual Property Rights: Include when custom software or materials are developed as part of the services

1. Schedule 1 - Service Descriptions: Detailed breakdown of each service type and associated requirements

2. Schedule 2 - Service Levels and KPIs: Comprehensive list of all service levels, KPIs, and measurement methodologies

3. Schedule 3 - Pricing and Charging Model: Detailed pricing structure, including base fees, variable charges, and incentives

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Technical Requirements: Detailed technical specifications for systems, connectivity, and infrastructure

6. Schedule 6 - Reporting Requirements: Templates and specifications for all required reports

7. Schedule 7 - Staff Requirements: Staffing models, qualifications, and Saudization requirements

8. Schedule 8 - Security Procedures: Detailed security protocols and requirements

9. Appendix A - Escalation Matrix: Contact details and procedures for issue escalation

10. Appendix B - Standard Operating Procedures: Detailed procedures for routine operations