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Customer Development Agreement
"I need a Customer Development Agreement for a mobile banking app development project starting March 2025, where my Saudi-based fintech company will engage a local software development firm, with specific emphasis on data protection and Central Bank compliance requirements."
1. Parties: Identification of the contracting parties with full legal names and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of technical and legal terms used throughout the agreement
4. Scope of Services: Detailed description of the development services to be provided
5. Project Methodology: Development approach, phases, and methodology to be followed
6. Developer's Obligations: Specific responsibilities and commitments of the developer
7. Customer's Obligations: Customer's responsibilities including provision of access, information, and resources
8. Acceptance Testing: Procedures for testing and accepting deliverables
9. Change Control: Process for managing changes to scope or specifications
10. Intellectual Property Rights: Ownership and licensing of developed materials and pre-existing IP
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with Saudi Arabian data protection laws and data handling procedures
13. Fees and Payment: Payment terms, milestone payments, and payment schedule
14. Term and Termination: Duration of agreement and termination provisions
15. Warranties and Indemnities: Standard warranties for services and mutual indemnification provisions
16. Force Majeure: Provisions for unforeseen circumstances preventing performance
17. Dispute Resolution: Process for resolving disputes under Saudi law
18. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Third-Party Software: Terms regarding use and licensing of third-party software components
2. Hardware Requirements: Specific hardware requirements for the development project
3. Service Level Agreement: Specific performance metrics and service levels for ongoing support
4. Security Requirements: Additional security measures beyond standard data protection
5. Training and Knowledge Transfer: Terms for training customer's personnel on developed solutions
6. Localization Requirements: Specific requirements for Arabic language support and local cultural considerations
7. Escrow Arrangements: Source code escrow provisions for critical applications
8. Business Continuity: Disaster recovery and business continuity requirements
9. Export Control: Compliance with Saudi export control regulations for technology
10. Local Content Requirements: Specific provisions for meeting Saudi Vision 2030 local content requirements
1. Schedule 1 - Technical Specifications: Detailed technical requirements and specifications for the development work
2. Schedule 2 - Project Plan: Detailed timeline, milestones, and deliverables
3. Schedule 3 - Acceptance Criteria: Specific criteria for accepting deliverables
4. Schedule 4 - Commercial Terms: Detailed breakdown of fees, payment schedule, and commercial terms
5. Schedule 5 - Service Levels: Detailed service level requirements and metrics
6. Schedule 6 - Security Requirements: Detailed security protocols and requirements
7. Appendix A - Contact Details: Key contacts and escalation matrix
8. Appendix B - Required Documentation: List of documentation to be delivered with the solution
9. Appendix C - Third-Party Software: List of third-party software and associated licenses
10. Appendix D - Change Request Template: Standard template for requesting and documenting changes
Authors
Information Technology
Software Development
Financial Services
Healthcare
Government Services
Telecommunications
E-commerce
Manufacturing
Education
Oil & Gas
Real Estate
Retail
Banking
Insurance
Transportation & Logistics
Legal
Information Technology
Procurement
Software Development
Project Management
Commercial
Compliance
Digital Transformation
Operations
Technical Architecture
Contract Management
Risk Management
Chief Technology Officer
IT Director
Software Development Manager
Project Manager
Legal Counsel
Procurement Manager
Contract Manager
Chief Information Officer
Digital Transformation Director
Technical Program Manager
Solutions Architect
Business Development Manager
Commercial Director
Chief Digital Officer
Compliance Officer
IT Procurement Specialist
Legal Operations Manager
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