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1. Change Management: Procedures for handling change requests and scope modifications

2. Source Code Escrow: Terms for source code escrow arrangements if required for critical applications

3. Service Level Agreement: Specific performance metrics and service levels for maintenance phase

4. Security Requirements: Detailed security protocols and compliance requirements

5. Data Protection: Specific provisions for handling personal data and ensuring compliance with data protection laws

6. Third-Party Components: Terms regarding use and licensing of third-party software and components

7. Training and Knowledge Transfer: Provisions for training customer staff and documentation requirements

8. Disaster Recovery: Business continuity and disaster recovery procedures

9. Non-Solicitation: Restrictions on hiring each other's employees

1. Schedule A - Technical Specifications: Detailed technical requirements and specifications of the deliverables

2. Schedule B - Project Plan: Detailed project timeline, resource allocation, and delivery schedule

3. Schedule C - Commercial Terms: Detailed breakdown of fees, payment milestones, and pricing structure

4. Schedule D - Acceptance Test Criteria: Detailed acceptance testing procedures and success criteria

5. Schedule E - Service Levels: Detailed service level requirements and performance metrics

6. Schedule F - Personnel: Key personnel assignments and roles for both parties

7. Appendix 1 - Change Request Template: Standard template for submitting and processing change requests

8. Appendix 2 - Progress Report Template: Standard format for progress reporting

9. Appendix 3 - Testing Documentation: Templates and procedures for testing documentation