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1. Automated Reporting Systems: Technical specifications for automated reporting systems, required when automated tools are used for reporting

2. Third-Party Verification: Procedures for independent verification of reports, included when external auditing is required

3. Emergency Reporting: Special reporting procedures for incidents or emergencies, needed for critical services

4. Client-Specific Requirements: Additional reporting requirements specific to the client's industry or regulatory environment

5. Data Protection Measures: Specific measures for protecting sensitive data in reports, required when handling personal or confidential information

6. Report Distribution List: Specific requirements for report distribution and accessibility, needed for complex organizational structures

7. Regulatory Compliance: Additional reporting requirements for regulatory compliance, needed for regulated industries

1. Schedule 1 - Report Templates: Standard templates for each type of required report

2. Schedule 2 - KPI Calculations: Detailed formulas and methodologies for calculating each KPI

3. Schedule 3 - Service Levels: Detailed service levels and metrics that are subject to reporting

4. Schedule 4 - Reporting Tools: Specifications of approved reporting tools and systems

5. Schedule 5 - Contact Matrix: List of key contacts involved in the reporting process and their roles

6. Appendix A - Sample Reports: Examples of completed reports showing required format and content

7. Appendix B - Escalation Procedures: Detailed procedures for escalating reporting issues or concerns

8. Appendix C - Data Security Requirements: Specific requirements for securing and protecting reported data