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1. Automated Reporting Systems: Details of any automated systems used for report generation and data collection, include when technical automation is part of the service

2. Third-Party Verification: Procedures for independent verification of reported metrics, include when external validation is required

3. Remedial Actions: Process for addressing performance issues identified through reporting, include when linked to specific performance requirements

4. Financial Implications: Financial consequences tied to reported performance levels, include when payment is linked to performance

5. Regulatory Compliance: Specific regulatory reporting requirements, include when operating in regulated industries

6. Business Continuity: Reporting requirements during business disruptions, include for critical services

7. Data Retention: Requirements for maintaining historical reporting data, include when long-term record keeping is needed

1. Schedule 1 - Reporting Templates: Standard templates for regular service level reports

2. Schedule 2 - KPI Definitions: Detailed definitions and calculation methodologies for each KPI

3. Schedule 3 - Technical Specifications: Technical details of reporting systems and data collection methods

4. Schedule 4 - Escalation Matrix: Contact details and procedures for reporting-related escalations

5. Schedule 5 - Data Security Requirements: Security standards for handling and transmitting report data

6. Appendix A - Sample Reports: Examples of completed reports for reference

7. Appendix B - Reporting Calendar: Annual calendar of reporting deadlines and review meetings