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1. Automated Reporting Systems: Details of any automated reporting tools or systems, used when automated reporting mechanisms are implemented

2. Emergency Reporting: Special reporting procedures for incidents or emergencies, included when dealing with critical services

3. Third-Party Auditing: Provisions for external auditing of reported data, included when independent verification is required

4. Regulatory Compliance: Specific provisions for regulatory reporting requirements, included for regulated industries

5. Data Retention: Specific requirements for maintaining historical report data, included when long-term data retention is necessary

6. Report Distribution: List of report recipients and distribution protocols, included for complex organizational structures

7. Performance Credits: Calculation and application of service credits based on reported performance, included when financial implications are tied to performance

1. Schedule 1 - Report Templates: Standard templates for each type of required report

2. Schedule 2 - KPI Calculation Methodologies: Detailed technical specifications for calculating each KPI

3. Schedule 3 - Service Level Targets: Detailed breakdown of service level targets and measurement criteria

4. Schedule 4 - Reporting Calendar: Annual calendar of reporting deadlines and review meetings

5. Schedule 5 - Escalation Matrix: Contact details and escalation procedures for reporting issues

6. Appendix A - Technical Integration Specifications: Technical details for automated reporting system integration

7. Appendix B - Data Security Requirements: Security protocols for handling and transmitting report data