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1. On-Call Duties: Include when the role requires standby or emergency response duties

2. Remote Working Arrangements: Include when the employee has the option to work remotely

3. International Services: Include when the role involves cross-border responsibilities

4. Training and Development: Include when specific ongoing training requirements exist

5. Service Credits: Include when performance-linked bonus or penalty system is in place

6. Overtime Arrangements: Include when regular overtime is expected or possible

7. Equipment and Resources: Include when specific equipment or resources are provided

8. Travel Requirements: Include when the role involves regular travel

1. Schedule 1 - Performance Metrics: Detailed KPIs and performance measurement criteria

2. Schedule 2 - Working Hours Schedule: Detailed breakdown of working hours, shifts, and rest periods

3. Schedule 3 - Compensation Structure: Detailed breakdown of salary, bonuses, and other benefits

4. Schedule 4 - Technical Requirements: Specific technical skills and qualifications required

5. Schedule 5 - Response Time Matrix: Detailed breakdown of expected response times for different scenarios

6. Appendix A - Company Policies: Relevant company policies that form part of the agreement

7. Appendix B - Reporting Templates: Standard templates for performance reporting

8. Appendix C - Equipment Inventory: List of company equipment provided to the employee