Ƶ

Improved SLA for the Netherlands

Improved SLA Template for Netherlands

A comprehensive Service Level Agreement (SLA) document governed by Dutch law that establishes enhanced performance metrics, service standards, and accountability measures between service providers and recipients. This improved version includes more detailed performance indicators, stronger remediation mechanisms, and clearer accountability structures than standard SLAs. The document incorporates Dutch legal requirements for contract formation and enforcement, while ensuring compliance with EU regulations where applicable, particularly for data protection and consumer rights. It features robust monitoring mechanisms, detailed service credit calculations, and specific problem resolution procedures, making it particularly suitable for complex service arrangements in the Netherlands.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Improved SLA

Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a Improved SLA?

The Improved SLA serves as an advanced framework for managing service delivery relationships in the Netherlands, offering more comprehensive protection and clarity than standard service level agreements. This document type is particularly valuable when parties require enhanced performance monitoring, detailed service metrics, and stronger accountability mechanisms. It is designed to comply with Dutch contract law while incorporating best practices in service level management. The Improved SLA includes detailed specifications for service delivery, performance measurement, problem resolution, and compensation mechanisms, making it especially suitable for complex service arrangements or critical business operations. It is commonly used in technology services, managed services, and other professional service contexts where service quality and reliability are paramount.

What sections should be included in a Improved SLA?

1. Parties: Identification and details of the service provider and service recipient

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions: Detailed definitions of technical terms, service metrics, and other key concepts used in the agreement

4. Service Description: Comprehensive description of services covered by the SLA

5. Service Levels: Detailed performance metrics, quality standards, and specific service level commitments

6. Performance Monitoring: Methods and procedures for measuring and reporting service performance

7. Service Credits and Penalties: Compensation mechanism for service level failures and calculation methods

8. Problem Resolution: Process for identifying, reporting, and resolving service issues, including response times

9. Responsibilities: Specific obligations of both service provider and recipient

10. Force Majeure: Circumstances under which service levels may be suspended due to events beyond reasonable control

11. Term and Termination: Duration of the agreement and conditions for termination

12. Governing Law and Jurisdiction: Confirmation of Dutch law application and jurisdiction for disputes

What sections are optional to include in a Improved SLA?

1. Data Protection: Specific provisions for handling personal data under GDPR, used when services involve data processing

2. Disaster Recovery: Procedures for service continuity in case of major disruptions, included for critical services

3. Security Requirements: Detailed security standards and protocols, necessary for services involving sensitive data or systems

4. Change Management: Procedures for implementing service or requirement changes, included for complex or long-term agreements

5. Subcontractors: Terms governing the use of subcontractors, included when service provider may delegate services

6. Compliance Requirements: Specific regulatory compliance obligations, included for regulated industries

7. Service Credits Cap: Limitations on total service credits payable, included for high-value agreements

8. Innovation and Improvement: Provisions for service enhancement and technological updates, useful for long-term technology services

What schedules should be included in a Improved SLA?

1. Service Level Specifications: Detailed technical specifications of service levels and measurement methodologies

2. Performance Measurement Criteria: Specific metrics, formulas, and thresholds for measuring service performance

3. Service Credit Calculations: Detailed methodology for calculating service credits and penalties

4. Escalation Procedures: Step-by-step procedures for problem escalation and emergency responses

5. Contact Matrix: Key contacts and communication channels for both parties

6. Technical Requirements: Detailed technical specifications and requirements for service delivery

7. Reporting Templates: Standard formats for performance reports and service level measurements

8. Service Acceptance Criteria: Criteria and procedures for accepting services and deliverables

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Netherlands

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions


















































Clauses




































Relevant Industries

Information Technology

Telecommunications

Cloud Services

Professional Services

Financial Services

Healthcare

Manufacturing

Logistics

E-commerce

Software Development

Data Center Operations

Managed Services

Relevant Teams

Legal

Information Technology

Operations

Service Delivery

Procurement

Vendor Management

Quality Assurance

Risk and Compliance

Technical Operations

Performance Management

Contract Administration

Service Management

Relevant Roles

IT Service Manager

Operations Director

Chief Technology Officer

Service Delivery Manager

Contract Manager

Legal Counsel

Procurement Manager

Vendor Relations Manager

Quality Assurance Manager

Technical Operations Manager

Compliance Officer

Risk Manager

Performance Analyst

Service Level Coordinator

Operations Manager

Industries






Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Sla (Retail)

Dutch-law governed Service Level Agreement for retail operations, defining service standards and performance metrics between providers and retail customers.

find out more

SLA Request

A Dutch-law governed SLA Request document establishing service delivery standards and performance metrics between service provider and recipient.

find out more

SLA Fulfillment

Dutch law-governed SLA Fulfillment agreement defining service levels, performance metrics, and delivery standards between provider and customer.

find out more

SLA Administration

Dutch-law governed SLA Administration contract establishing service level management framework, performance metrics, and administrative procedures between service providers and clients.

find out more

Default SLA

A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Basic SLA

A Dutch law-governed Basic Service Level Agreement defining service standards, performance metrics, and delivery terms between provider and customer.

find out more

SLA Telecom

Dutch law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and operational requirements for telecom services provision.

find out more

SLA For Problem Management

Dutch-law governed SLA defining problem management services, responsibilities, and performance metrics for IT incident resolution.

find out more

Missed SLA

A formal document under Dutch law addressing Service Level Agreement (SLA) breaches, outlining violation details, implications, and remediation measures.

find out more

IT Service Desk SLA

Dutch-law governed IT Service Desk SLA defining service levels, performance metrics, and operational requirements for IT support services.

find out more

Improved SLA

An enhanced Service Level Agreement under Dutch law establishing detailed service standards and performance metrics with improved accountability measures.

find out more

Expected SLA

Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.

find out more

Agency SLA

Dutch-law governed agreement combining agency appointment with service level commitments between principal and commercial agent.

find out more

SLA Production

A Dutch law-governed Service Level Agreement defining performance metrics and quality standards for production services in the Netherlands.

find out more

SLA Delivery Time

A Dutch law-governed Service Level Agreement establishing delivery time commitments, performance metrics, and remedies for service delivery.

find out more

Service Level Agreement For Schools

Dutch-law compliant Service Level Agreement template for educational institutions, covering service delivery, performance metrics, and data protection requirements.

find out more

Tier 3 SLA

Dutch law-governed Tier 3 Service Level Agreement defining performance metrics and support requirements for non-critical IT services.

find out more

SLA Uptime

Dutch-law governed Service Level Agreement (SLA) establishing uptime commitments and performance metrics for service availability, with associated remedies and reporting requirements.

find out more

SLA Planning

A Dutch law-governed Service Level Agreement Planning document that establishes service delivery commitments and performance metrics between providers and clients.

find out more

Sla (Healthcare)

Dutch healthcare service level agreement template compliant with Netherlands healthcare regulations and EU data protection laws.

find out more

Server Level Agreement

Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Normal SLA

A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Cleaning Service Level Agreement

Dutch-law compliant service level agreement template for professional cleaning services, establishing service standards and operational requirements.

find out more

SLA Warehouse

Dutch law-governed warehouse service level agreement defining performance metrics and operational standards for storage services.

find out more

SLA Training

A Dutch law-governed agreement establishing service levels and quality standards for professional training services delivery.

find out more

SLA Storage

Dutch-law governed Storage Service Level Agreement defining performance metrics, security requirements, and data protection measures for storage services.

find out more

SLA Product Management

A Dutch law-governed Service Level Agreement defining terms and metrics for product management services, compliant with Netherlands jurisdiction requirements.

find out more

SLA Level 1

A Dutch law-governed Service Level Agreement (SLA) Level 1 defining basic service standards and performance metrics between provider and customer.

find out more

SLA Employee

A Dutch-law governed Service Level Agreement that sets performance standards and service expectations for employees while ensuring compliance with Netherlands employment regulations.

find out more

SLA Database

Dutch-law governed Service Level Agreement for database services, defining performance metrics and compliance requirements.

find out more

SLA Audit

A Dutch law-governed document establishing procedures and requirements for conducting Service Level Agreement (SLA) audits.

find out more

SLA Asset Management

Dutch-law governed Service Level Agreement for Asset Management services, defining performance standards and regulatory compliance requirements under Dutch financial regulations.

find out more

SLA Account Management

Dutch-law governed Service Level Agreement template for account management services, including performance metrics and service standards.

find out more

SLA 99.999 Downtime

Dutch law-governed Service Level Agreement guaranteeing 99.999% service availability with comprehensive technical and legal provisions.

find out more

SLA 8x5

Dutch-law governed Service Level Agreement for 8x5 service delivery, defining performance metrics and operational parameters for standard business hours support.

find out more

Shipping SLA

Dutch law-governed Service Level Agreement defining performance standards and operational requirements for shipping and logistics services in the Netherlands.

find out more

Latency SLA

A Dutch law-governed Service Level Agreement specifying latency requirements, measurement methods, and remedies for network or application performance.

find out more

Guaranteed SLA

A Dutch law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for breach.

find out more

Security Level Agreement

Dutch law-governed agreement setting security requirements and service levels between parties, incorporating Dutch and EU security and data protection regulations.

find out more

Quality SLA

A Dutch law-governed agreement defining quality standards and performance metrics for service delivery, with specific service levels and remedies for non-compliance.

find out more
See more related templates

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it