Ƶ

API SLA for Austria

API SLA Template for Austria

This document is a Service Level Agreement (SLA) for API services, governed by Austrian law and compliant with EU regulations. It establishes the terms and conditions for API service provision, including performance metrics, availability commitments, support levels, and remedies for service failures. The agreement incorporates specific requirements under Austrian contract law and addresses data protection obligations under GDPR. It defines technical specifications, security requirements, and operational procedures while establishing clear accountability and compliance frameworks for both service providers and customers.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
API SLA

Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a API SLA?

The API SLA is essential for organizations providing or consuming API services under Austrian jurisdiction. This document type is particularly relevant in today's digital ecosystem where APIs form the backbone of system integrations and digital services. The agreement defines critical aspects of service delivery including availability targets, response times, support levels, and performance metrics. It incorporates Austrian legal requirements and EU regulations, particularly regarding data protection and electronic commerce. The API SLA should be used whenever establishing a formal relationship for API service provision, ensuring clear understanding of service commitments, technical requirements, and legal obligations between parties. It includes specific provisions for service credits, monitoring, reporting, and issue resolution, while addressing compliance with Austrian business and data protection laws.

What sections should be included in a API SLA?

1. Parties: Identification of the service provider and customer, including full legal names and addresses

2. Background: Context of the agreement and brief description of the API service being provided

3. Definitions: Detailed definitions of technical terms, metrics, and key concepts used throughout the agreement

4. Service Description: Detailed description of the API service, including scope and functionality

5. Service Level Commitments: Specific performance metrics, availability targets, and response time guarantees

6. Service Monitoring and Reporting: Methods and frequency of service level measurement and reporting

7. Support Services: Description of support levels, response times, and issue resolution processes

8. Security Requirements: Security standards, data protection measures, and compliance requirements

9. Fees and Payment Terms: Pricing structure, payment terms, and billing procedures

10. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

11. Service Credits and Penalties: Compensation mechanism for service level failures

12. Limitation of Liability: Liability caps and exclusions in accordance with Austrian law

13. General Provisions: Standard legal provisions including governing law, dispute resolution, and notices

What sections are optional to include in a API SLA?

1. Data Processing Terms: Required when the API service involves processing of personal data under GDPR

2. Disaster Recovery: Include for critical services requiring specific disaster recovery commitments

3. Change Management: Required for services where API changes need formal management processes

4. Volume Commitments: Include when the agreement includes minimum usage commitments or volume-based pricing

5. Professional Services: Include when additional implementation or consulting services are provided

6. Third-Party Services: Required when the API integrates with or depends on third-party services

7. Export Controls: Include for services with international data transfers or usage

What schedules should be included in a API SLA?

1. Technical Specification: Detailed API documentation, endpoints, and technical requirements

2. Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Support Procedures: Detailed support processes, escalation procedures, and contact information

4. Fee Schedule: Detailed pricing tiers, usage calculations, and special rates

5. Security Standards: Specific security requirements, protocols, and compliance standards

6. Acceptable Use Policy: Terms governing the acceptable use of the API service

7. Service Credits Calculation: Detailed methodology for calculating service credits and penalties

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Austria

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions


















































Clauses








































Relevant Industries

Technology

Financial Services

Healthcare

E-commerce

Telecommunications

Manufacturing

Logistics

Professional Services

Software Development

Cloud Services

Relevant Teams

Legal

Information Technology

Software Development

Operations

Information Security

Compliance

Product Management

Service Delivery

Risk Management

Technical Support

Solutions Architecture

Contract Administration

Relevant Roles

Chief Technology Officer

API Product Manager

Technical Architect

Legal Counsel

Compliance Officer

Service Delivery Manager

IT Operations Manager

Solutions Architect

Contract Manager

Information Security Officer

Software Development Manager

Integration Specialist

Technical Account Manager

Risk Manager

Operations Director

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Business Service Level Agreement

An Austrian-law governed agreement defining service levels, performance metrics, and delivery standards between business entities, compliant with Austrian commercial law and EU regulations.

find out more

Team Slas

An Austrian law-compliant Service Level Agreement template for managing team performance metrics and service standards.

find out more

SaaS SLA

An Austrian law-governed SLA for SaaS services defining service levels, performance metrics, and compliance requirements.

find out more

SLA Production Support

An Austrian law-governed Service Level Agreement defining terms and metrics for production support services, including response times and performance standards.

find out more

SLA Contract Management

An Austrian law-governed Service Level Agreement (SLA) Contract Management framework defining service delivery terms, performance metrics, and operational requirements between contracting parties.

find out more

SLA 999

Austrian law-compliant Service Level Agreement template defining service standards, performance metrics, and accountability measures.

find out more

SLA

An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Internal SLA

Austrian-law governed Internal Service Level Agreement defining service standards and performance metrics between internal departments.

find out more

99.99 SLA In Minutes

An Austrian law-governed Service Level Agreement (SLA) guaranteeing 99.99% service uptime with strict performance metrics and compliance requirements.

find out more

SLA Change Management

An Austrian law-compliant framework for managing SLA changes, defining procedures and responsibilities for service level modifications.

find out more

SLA Request

An Austrian law-governed Service Level Agreement (SLA) Request document establishing service performance standards and metrics between provider and recipient.

find out more

Default SLA

An Austrian law-governed Service Level Agreement template defining service standards, performance metrics, and remedies for service delivery relationships.

find out more

API SLA

An Austrian law-governed Service Level Agreement for API services, defining performance commitments and operational requirements while ensuring compliance with EU regulations.

find out more

SLA Type

An Austrian law-governed agreement defining service performance standards, metrics, and delivery commitments between service provider and recipient.

find out more

SLA Telecom

An Austrian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and remedies for telecommunications services provision.

find out more

Managed Services Service Level Agreement

Austrian law-governed Service Level Agreement defining performance metrics and obligations for managed IT services provision.

find out more

SLA Base

An Austrian law-governed Service Level Agreement (SLA) template defining core service standards and performance metrics between provider and recipient.

find out more

Itil Service Level Agreement

An Austrian-law governed ITIL Service Level Agreement defining IT service delivery standards and performance requirements between service provider and client.

find out more

Improved SLA

An enhanced Service Level Agreement template compliant with Austrian law, defining comprehensive service levels and performance metrics with enforceable remedies.

find out more

Agency SLA

An Austrian law-governed Service Level Agreement for commercial agency relationships, establishing performance standards and compliance requirements.

find out more

SLA Production

Austrian-law governed Service Level Agreement template for production services, compliant with Austrian industrial standards and regulations.

find out more

Tier 3 SLA

High-availability (99.999%) Service Level Agreement under Austrian law for mission-critical services with comprehensive performance and support commitments.

find out more

SLA Uptime

Austrian law-compliant Service Level Agreement establishing uptime guarantees and performance metrics for digital service provision.

find out more

SLA (Healthcare)

Austrian healthcare service level agreement template incorporating local healthcare regulations and EU compliance requirements for medical service delivery.

find out more

Simple SLA

An Austrian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between provider and customer.

find out more

Normal SLA

An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Task SLA

An Austrian law-governed agreement defining performance metrics and service levels for specific tasks, including delivery requirements and compliance standards.

find out more

SLA Warehouse

An Austrian law-governed agreement setting service levels and operational requirements for warehouse services between a provider and client.

find out more

SLA Training

An Austrian law-governed Service Level Agreement for professional training services that defines performance metrics and delivery standards.

find out more

SLA Storage

An Austrian-law governed Service Level Agreement defining terms, conditions, and performance metrics for data storage services.

find out more

SLA Server Uptime

An Austrian law-governed Service Level Agreement establishing server uptime commitments, measurement criteria, and compensation mechanisms.

find out more

SLA Database

An Austrian law-governed Service Level Agreement for database services, defining performance metrics and compliance requirements under Austrian and EU regulations.

find out more

SLA Audit

An Austrian law-compliant template for conducting and documenting Service Level Agreement (SLA) audits, incorporating local and EU regulatory requirements.

find out more

Security Level Agreement

An Austrian law-governed agreement establishing security requirements, performance metrics, and compliance obligations between parties, incorporating both national and EU regulatory requirements.

find out more

Quality SLA

An Austrian-law governed Quality Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Latency SLA

An Austrian law-governed Service Level Agreement establishing latency performance standards, measurement methods, and remedies for digital services.

find out more

Guaranteed SLA

An Austrian law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for service failures.

find out more

Premium SLA

An Austrian law-governed Premium Service Level Agreement defining enhanced service standards, support levels, and performance guarantees for critical business services.

find out more

Performance SLA

An Austrian law-governed agreement establishing measurable service performance levels between provider and recipient, with specific metrics and consequences for non-compliance.

find out more

Office SLA

An Austrian law-governed Service Level Agreement for office services, defining performance standards and service delivery requirements.

find out more
See more related templates

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it