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1. Service Credit Assessment: Include when the audit involves verification of service credit calculations and claims

2. Security Audit Procedures: Required when the SLA includes specific security requirements or standards

3. Customer Satisfaction Analysis: Include when user satisfaction metrics are part of the SLA

4. Financial Impact Assessment: Add when audit includes evaluation of financial implications of SLA performance

5. Dispute Resolution Process: Include when specific dispute handling procedures for audit findings are required

6. Third-Party Verification: Add when external validation of audit findings is required

7. Continuous Monitoring Provisions: Include for ongoing audit requirements rather than one-time assessments

1. Schedule A - Audit Checklist: Detailed checklist of all items to be verified during the audit

2. Schedule B - Performance Metrics: List of specific metrics and KPIs to be audited with their target values

3. Schedule C - Data Collection Templates: Standardized forms and templates for data collection

4. Schedule D - Reporting Templates: Standard formats for audit reports and findings

5. Appendix 1 - Technical Requirements: Detailed technical specifications and requirements from the original SLA

6. Appendix 2 - Compliance Certificates: Required certifications and compliance documentation

7. Appendix 3 - Reference Documents: List of relevant documents, including the original SLA and amendments

8. Appendix 4 - Contact Information: Key contacts for both parties involved in the audit process