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1. Disaster Recovery: Required for critical services, detailing recovery procedures and timelines

2. Security Requirements: Needed for services involving sensitive data or systems

3. Change Management: Include when service modifications need formal procedures

4. Transition Services: Required when complex service handover is needed at start or end

5. Sub-contractors: Include when third-party service providers are involved

6. Regulatory Compliance: Required for regulated industries or specific compliance requirements

7. Intellectual Property Rights: Include when IP ownership or licensing needs clarification

8. Insurance Requirements: Add for high-risk or high-value services

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Specific performance targets and measurement criteria

3. Schedule 3 - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes and contact information

5. Schedule 5 - Technical Requirements: Customer infrastructure and technical requirements

6. Appendix A - Incident Response Plan: Procedures for handling service incidents and disruptions

7. Appendix B - Report Templates: Templates for performance and service level reporting

8. Appendix C - Contact Matrix: Key contacts and escalation procedures