Document background
The Hospitality Performance Review document serves as a crucial tool for evaluating and developing employee performance within the Philippine hospitality sector. It is designed to be used by hospitality businesses operating under Philippine jurisdiction, ensuring compliance with local labor laws while maintaining international service standards. This document becomes necessary when conducting regular performance assessments, typically quarterly or annually, or during probationary period evaluations. It incorporates key performance indicators specific to hospitality roles, guest satisfaction metrics, and operational efficiency measures. The document structure aligns with Department of Labor and Employment (DOLE) guidelines and the Labor Code of the Philippines, while also considering industry-specific requirements under the Tourism Act of 2009. The review process outlined in this document supports fair evaluation practices, professional development planning, and clear communication between management and employees.
