The Service Technician Performance Evaluation Form is a crucial human resource management tool designed for organizations operating in the Philippines that employ technical service personnel. This document is specifically created to comply with Philippine labor laws, including the Labor Code and DOLE guidelines on performance evaluation. It is typically used during regular performance reviews (quarterly, bi-annual, or annual) to assess service technicians' performance across various competency areas. The form includes comprehensive evaluation criteria covering technical skills, safety compliance, work quality, and customer service, while also incorporating provisions for professional development planning. This evaluation tool is essential for maintaining standardized performance assessment processes, supporting career development decisions, and ensuring compliance with local employment regulations. It serves as an official record of performance assessment and can be used for making informed decisions about promotions, training needs, and compensation adjustments.
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1. Employee Information: Basic details including employee name, ID number, department, position, and evaluation period
2. Evaluator Information: Details of the supervisor or manager conducting the evaluation
3. Performance Criteria Categories: Main evaluation categories including technical skills, work quality, safety compliance, customer service, and productivity
4. Rating Scale Definition: Clear explanation of the rating system (e.g., 1-5 scale) with detailed descriptions of each rating level
5. Core Technical Competencies: Evaluation of essential technical skills and knowledge required for the service technician role
6. Safety and Compliance: Assessment of adherence to safety protocols and regulatory requirements
7. Work Quality and Efficiency: Evaluation of work quality, completion time, and resource utilization
8. Customer Service Skills: Assessment of client interaction, communication, and service delivery
9. Overall Performance Rating: Final calculation and summary of performance scores
10. Development Plan: Identified areas for improvement and training recommendations
11. Acknowledgment and Signatures: Space for signatures of evaluator, employee, and reviewing authority with dates
1. Specialized Equipment Competency: Additional section for evaluating expertise with specific equipment or technologies, used when the role involves specialized machinery
2. Team Leadership: Evaluation of leadership capabilities, used for senior technicians or team leads
3. Project Management: Assessment of project handling abilities, used when the role involves managing service projects
4. Language Proficiency: Evaluation of language skills, used when the role requires interaction with foreign clients or documentation
5. Innovation and Problem Solving: Assessment of creative solutions and troubleshooting abilities, used for advanced technical roles
6. Certification Compliance: Review of professional certifications and continuing education, used when the role requires specific certifications
1. Technical Skills Checklist: Detailed checklist of specific technical skills and competencies required for the role
2. Performance Rating Guidelines: Detailed guidelines for evaluators on how to assess each performance criterion
3. Historical Performance Data: Summary of previous evaluation scores and progress tracking
4. Training and Development Record: Log of completed training programs and certifications
5. Job Description: Current job description against which performance is evaluated
6. Improvement Action Plan Template: Template for documenting specific action items for performance improvement
Authors
Relevant legal definitions
Clauses
Relevant Industries
Manufacturing
Information Technology
Telecommunications
Construction
Building Maintenance
Healthcare
Automotive
Electronics
Energy and Utilities
Industrial Services
Facilities Management
HVAC Services
Mining and Resources
Transportation
Aviation
Relevant Teams
Human Resources
Technical Services
Maintenance
Operations
Quality Assurance
Field Services
Engineering
Facilities Management
Technical Support
Customer Service
Training and Development
Relevant Roles
Service Technician
Maintenance Technician
Field Service Engineer
Equipment Technician
Installation Technician
Repair Technician
Technical Support Specialist
Systems Technician
Facilities Technician
Electronics Technician
Mechanical Technician
HVAC Technician
Telecommunications Technician
Biomedical Equipment Technician
Industrial Equipment Technician
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