Your data doesn't train Genie's AI
You keep IP ownership of your information
1. Parties: Identification of the HR service provider and the client organization
2. Background: Context of the agreement and the business relationship between the parties
3. Definitions: Clear definitions of terms used throughout the agreement
4. Scope of Services: Detailed outline of HR services to be provided
5. Service Provider Obligations: Core responsibilities and commitments of the HR service provider
6. Client Obligations: Responsibilities and commitments of the client organization
7. Service Levels and Performance Metrics: Specific, measurable performance standards and KPIs
8. Data Protection and Privacy: GDPR compliance and data handling requirements
9. Reporting and Communication: Regular reporting requirements and communication protocols
10. Fees and Payment Terms: Pricing structure, payment schedule, and related terms
11. Term and Termination: Duration of agreement and termination conditions
12. Confidentiality: Protection of confidential information
13. Dispute Resolution: Process for handling disagreements and conflicts
14. General Provisions: Standard legal clauses including governing law, amendments, and notices
1. Transition Services: Details of service transition from existing providers or internal teams
2. Business Continuity and Disaster Recovery: Procedures for maintaining service during disruptions
3. Compliance with Industry Standards: Specific industry certifications or standards to be maintained
4. Intellectual Property Rights: Ownership and usage rights of systems and materials
5. Staff Training and Qualifications: Required qualifications and ongoing training commitments
6. Subcontracting: Terms for engaging third-party service providers
7. Change Management: Process for implementing service or requirement changes
8. Technology and Systems: Specific technology requirements and system interfaces
1. Schedule A - Service Descriptions: Detailed breakdown of each HR service to be provided
2. Schedule B - Service Levels and KPIs: Specific metrics, measurement methods, and reporting frequencies
3. Schedule C - Pricing and Fee Structure: Detailed pricing for each service and payment terms
4. Schedule D - Data Processing Agreement: GDPR-compliant data processing terms and requirements
5. Schedule E - Contact Matrix: Key contacts and escalation procedures
6. Schedule F - Implementation Plan: Timeline and milestones for service implementation
7. Appendix 1 - Required Reports: Templates and specifications for regular reporting
8. Appendix 2 - Security Requirements: Specific security protocols and standards to be followed
Professional Services
Information Technology
Manufacturing
Healthcare
Financial Services
Retail
Education
Logistics
Telecommunications
Consulting
Human Resources
Legal
Procurement
Operations
Compliance
Information Technology
Finance
Risk Management
Quality Assurance
Service Delivery
HR Director
HR Manager
Legal Counsel
Procurement Manager
Operations Director
Service Delivery Manager
Compliance Officer
Data Protection Officer
HR Operations Manager
Contract Manager
Chief Human Resources Officer
HR Business Partner
HR Service Provider Manager
Quality Assurance Manager
Find the exact document you need
Sla (Retail)
Dutch-law governed Service Level Agreement for retail operations, defining service standards and performance metrics between providers and retail customers.
SLA Request
A Dutch-law governed SLA Request document establishing service delivery standards and performance metrics between service provider and recipient.
SLA Fulfillment
Dutch law-governed SLA Fulfillment agreement defining service levels, performance metrics, and delivery standards between provider and customer.
SLA Administration
Dutch-law governed SLA Administration contract establishing service level management framework, performance metrics, and administrative procedures between service providers and clients.
Default SLA
A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
Basic SLA
A Dutch law-governed Basic Service Level Agreement defining service standards, performance metrics, and delivery terms between provider and customer.
SLA Telecom
Dutch law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and operational requirements for telecom services provision.
SLA For Problem Management
Dutch-law governed SLA defining problem management services, responsibilities, and performance metrics for IT incident resolution.
Missed SLA
A formal document under Dutch law addressing Service Level Agreement (SLA) breaches, outlining violation details, implications, and remediation measures.
IT Service Desk SLA
Dutch-law governed IT Service Desk SLA defining service levels, performance metrics, and operational requirements for IT support services.
Improved SLA
An enhanced Service Level Agreement under Dutch law establishing detailed service standards and performance metrics with improved accountability measures.
Expected SLA
Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
Agency SLA
Dutch-law governed agreement combining agency appointment with service level commitments between principal and commercial agent.
SLA Production
A Dutch law-governed Service Level Agreement defining performance metrics and quality standards for production services in the Netherlands.
SLA Delivery Time
A Dutch law-governed Service Level Agreement establishing delivery time commitments, performance metrics, and remedies for service delivery.
Service Level Agreement For Schools
Dutch-law compliant Service Level Agreement template for educational institutions, covering service delivery, performance metrics, and data protection requirements.
Tier 3 SLA
Dutch law-governed Tier 3 Service Level Agreement defining performance metrics and support requirements for non-critical IT services.
SLA Uptime
Dutch-law governed Service Level Agreement (SLA) establishing uptime commitments and performance metrics for service availability, with associated remedies and reporting requirements.
SLA Planning
A Dutch law-governed Service Level Agreement Planning document that establishes service delivery commitments and performance metrics between providers and clients.
Sla (Healthcare)
Dutch healthcare service level agreement template compliant with Netherlands healthcare regulations and EU data protection laws.
Server Level Agreement
Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
Normal SLA
A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Cleaning Service Level Agreement
Dutch-law compliant service level agreement template for professional cleaning services, establishing service standards and operational requirements.
SLA Warehouse
Dutch law-governed warehouse service level agreement defining performance metrics and operational standards for storage services.
SLA Training
A Dutch law-governed agreement establishing service levels and quality standards for professional training services delivery.
SLA Storage
Dutch-law governed Storage Service Level Agreement defining performance metrics, security requirements, and data protection measures for storage services.
SLA Product Management
A Dutch law-governed Service Level Agreement defining terms and metrics for product management services, compliant with Netherlands jurisdiction requirements.
SLA Level 1
A Dutch law-governed Service Level Agreement (SLA) Level 1 defining basic service standards and performance metrics between provider and customer.
SLA Employee
A Dutch-law governed Service Level Agreement that sets performance standards and service expectations for employees while ensuring compliance with Netherlands employment regulations.
SLA Database
Dutch-law governed Service Level Agreement for database services, defining performance metrics and compliance requirements.
SLA Audit
A Dutch law-governed document establishing procedures and requirements for conducting Service Level Agreement (SLA) audits.
SLA Asset Management
Dutch-law governed Service Level Agreement for Asset Management services, defining performance standards and regulatory compliance requirements under Dutch financial regulations.
SLA Account Management
Dutch-law governed Service Level Agreement template for account management services, including performance metrics and service standards.
SLA 99.999 Downtime
Dutch law-governed Service Level Agreement guaranteeing 99.999% service availability with comprehensive technical and legal provisions.
SLA 8x5
Dutch-law governed Service Level Agreement for 8x5 service delivery, defining performance metrics and operational parameters for standard business hours support.
Shipping SLA
Dutch law-governed Service Level Agreement defining performance standards and operational requirements for shipping and logistics services in the Netherlands.
Latency SLA
A Dutch law-governed Service Level Agreement specifying latency requirements, measurement methods, and remedies for network or application performance.
Guaranteed SLA
A Dutch law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for breach.
Security Level Agreement
Dutch law-governed agreement setting security requirements and service levels between parties, incorporating Dutch and EU security and data protection regulations.
Quality SLA
A Dutch law-governed agreement defining quality standards and performance metrics for service delivery, with specific service levels and remedies for non-compliance.
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it