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1. Transition Services: Details of service transition from existing providers or internal teams

2. Business Continuity and Disaster Recovery: Procedures for maintaining service during disruptions

3. Compliance with Industry Standards: Specific industry certifications or standards to be maintained

4. Intellectual Property Rights: Ownership and usage rights of systems and materials

5. Staff Training and Qualifications: Required qualifications and ongoing training commitments

6. Subcontracting: Terms for engaging third-party service providers

7. Change Management: Process for implementing service or requirement changes

8. Technology and Systems: Specific technology requirements and system interfaces

1. Schedule A - Service Descriptions: Detailed breakdown of each HR service to be provided

2. Schedule B - Service Levels and KPIs: Specific metrics, measurement methods, and reporting frequencies

3. Schedule C - Pricing and Fee Structure: Detailed pricing for each service and payment terms

4. Schedule D - Data Processing Agreement: GDPR-compliant data processing terms and requirements

5. Schedule E - Contact Matrix: Key contacts and escalation procedures

6. Schedule F - Implementation Plan: Timeline and milestones for service implementation

7. Appendix 1 - Required Reports: Templates and specifications for regular reporting

8. Appendix 2 - Security Requirements: Specific security protocols and standards to be followed