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HR Service Level Agreement

HR Service Level Agreement Template for United Arab Emirates

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Key Requirements PROMPT example:

HR Service Level Agreement

"I need an HR Service Level Agreement for my Dubai-based technology company with 500 employees, engaging an external HR provider to manage our full HR operations including Emiratisation compliance, with services to commence from March 1, 2025."

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Document background
The HR Service Level Agreement is essential for organizations operating in the United Arab Emirates that outsource or formally structure their HR services. This document establishes the framework for delivering HR services while ensuring compliance with UAE labor laws, data protection requirements, and Emiratisation policies. The agreement is particularly relevant for companies seeking to standardize their HR operations, establish clear performance metrics, and maintain regulatory compliance in the UAE market. It details service scope, performance standards, reporting requirements, and governance structures, while incorporating specific provisions for UAE labor law compliance, data protection, and local business practices. The HR Service Level Agreement is designed to protect both service providers and clients while ensuring transparent and measurable HR service delivery.
Suggested Sections

1. Parties: Identification of service provider and client organization

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Scope of Services: Comprehensive outline of HR services to be provided

5. Service Provider Obligations: Detailed responsibilities and commitments of the HR service provider

6. Client Obligations: Responsibilities and commitments of the client organization

7. Service Levels and KPIs: Specific performance metrics and service standards

8. Data Protection and Confidentiality: Provisions for handling sensitive HR data in compliance with UAE laws

9. Reporting and Communication: Regular reporting requirements and communication protocols

10. Fees and Payment Terms: Pricing structure, payment schedule, and related terms

11. Term and Termination: Duration of agreement and termination provisions

12. Dispute Resolution: Procedures for handling disputes under UAE law

13. General Provisions: Standard legal clauses including governing law, notices, and amendments

Optional Sections

1. Emiratisation Support: Include when service provider assists with Emiratisation quotas and compliance

2. Free Zone Specific Provisions: Include when services are provided within specific UAE free zones

3. Technology and HRIS: Include when service provider manages or interfaces with client's HR systems

4. Business Continuity: Include when critical HR services require disaster recovery planning

5. Training and Knowledge Transfer: Include when service provider offers training to client's staff

6. Transition Services: Include when agreement covers transition from existing HR setup

Suggested Schedules

1. Schedule 1 - Detailed Service Descriptions: Comprehensive breakdown of each HR service offered

2. Schedule 2 - Service Level Metrics: Detailed KPIs and performance measurement criteria

3. Schedule 3 - Fee Schedule: Detailed pricing for each service and payment terms

4. Schedule 4 - Data Processing Agreement: Specific terms for handling personal data under UAE law

5. Schedule 5 - Escalation Matrix: Contact details and escalation procedures

6. Appendix A - Required Reports: Templates and specifications for regular reports

7. Appendix B - HR Policies: Relevant HR policies that govern service delivery

8. Appendix C - Contact Details: Key personnel and contact information for both parties

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions


































Clauses






























Relevant Industries

Professional Services

Technology

Manufacturing

Retail

Healthcare

Financial Services

Construction

Education

Hospitality

Energy

Real Estate

Transportation

Media and Entertainment

Telecommunications

Relevant Teams

Human Resources

Legal

Procurement

Operations

Finance

Compliance

Senior Management

Administration

Risk Management

Internal Audit

Relevant Roles

HR Director

Chief Human Resources Officer

HR Manager

HR Operations Manager

Procurement Manager

Legal Counsel

Compliance Officer

Operations Director

Chief Operating Officer

General Manager

HR Service Delivery Manager

Contract Manager

Business Unit Head

HR Business Partner

Finance Director

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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