Ƶ

Data Center Service Level Agreement for the Netherlands

Data Center Service Level Agreement Template for Netherlands

A comprehensive legal agreement governed by Dutch law that establishes the terms and conditions for data center services, including facility usage, power supply, cooling, network connectivity, and associated support services. The document defines service level commitments, performance metrics, security requirements, and compliance obligations under both Dutch and EU regulations, particularly GDPR. It outlines the responsibilities of both the service provider and the customer, including maintenance procedures, access protocols, and disaster recovery provisions, while ensuring alignment with Dutch environmental and energy efficiency requirements.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Data Center Service Level Agreement

Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a Data Center Service Level Agreement?

The Data Center Service Level Agreement is essential for organizations requiring professional data center services in the Netherlands. This agreement is typically used when a business needs to outsource its data center operations or colocate its IT infrastructure. The document comprehensively covers service specifications, performance standards, security measures, and compliance requirements under Dutch and EU law. It addresses critical aspects such as power availability, cooling systems, network connectivity, physical security, and technical support, while ensuring compliance with Dutch environmental regulations and the GDPR. The agreement is particularly important given the Netherlands' position as a major European data center hub and its strict regulatory framework regarding data protection, energy efficiency, and environmental impact.

What sections should be included in a Data Center Service Level Agreement?

1. Parties: Identification of the data center service provider and the customer, including registered addresses and company details

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions: Detailed definitions of technical terms, service components, and other key terms used throughout the agreement

4. Services Overview: High-level description of the data center services being provided

5. Service Level Commitments: Detailed description of guaranteed service levels, including uptime, power availability, cooling, and network connectivity

6. Performance Monitoring and Reporting: Methods and frequency of service level measurement and reporting

7. Security Requirements: Physical and digital security measures, access controls, and security protocols

8. Data Protection and Privacy: GDPR compliance measures and data protection commitments

9. Customer Obligations: Customer responsibilities and requirements for using the services

10. Support and Maintenance: Description of support services, maintenance windows, and response times

11. Service Credits and Penalties: Compensation structure for service level violations

12. Billing and Payment: Pricing, payment terms, and billing procedures

13. Term and Termination: Contract duration, renewal terms, and termination conditions

14. Liability and Indemnification: Limitation of liability and indemnification provisions

15. Force Majeure: Circumstances under which parties are excused from performance

16. General Provisions: Standard legal provisions including governing law, notices, and amendment procedures

What sections are optional to include in a Data Center Service Level Agreement?

1. Environmental Compliance: Specific provisions for environmental regulations and energy efficiency requirements, required when environmental impact is a key concern

2. Disaster Recovery: Detailed disaster recovery procedures and commitments, recommended for clients requiring enhanced business continuity

3. Cross-Border Data Transfers: Provisions for international data transfers, necessary when data may be processed or stored across multiple jurisdictions

4. Industry-Specific Compliance: Additional compliance requirements for specific industries (e.g., healthcare, financial services)

5. Hardware Colocation: Terms specific to colocation services, required when customer equipment is housed in the data center

6. Professional Services: Terms for additional services such as installation, configuration, or consulting

7. Cloud Services Integration: Provisions for integration with cloud services, needed when hybrid cloud solutions are part of the service

8. Insurance Requirements: Specific insurance obligations beyond standard coverage

What schedules should be included in a Data Center Service Level Agreement?

1. Schedule A - Service Specifications: Detailed technical specifications of all services provided

2. Schedule B - Service Level Metrics: Specific performance metrics, measurement methodologies, and reporting formats

3. Schedule C - Pricing and Payment Schedule: Detailed pricing information, payment terms, and service credit calculations

4. Schedule D - Security Policies: Detailed security protocols, procedures, and requirements

5. Schedule E - Operational Procedures: Day-to-day operational procedures, maintenance windows, and support processes

6. Schedule F - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule G - Exit Plan: Procedures and requirements for service termination and transition

8. Appendix 1 - Contact Information: List of key contacts and escalation procedures

9. Appendix 2 - Facility Specifications: Technical details of the data center facility

10. Appendix 3 - Compliance Certificates: Copies of relevant compliance certifications and attestations

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Netherlands

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions


















































Clauses













































Relevant Industries

Information Technology

Financial Services

Healthcare

Manufacturing

Retail

Telecommunications

Government

Education

Energy

Professional Services

E-commerce

Media and Entertainment

Relevant Teams

Legal

Information Technology

Infrastructure

Operations

Procurement

Compliance

Security

Finance

Risk Management

Vendor Management

Technical Operations

Service Delivery

Data Protection

Facilities Management

Relevant Roles

Chief Information Officer

IT Infrastructure Manager

Data Center Operations Manager

Chief Technology Officer

Procurement Manager

Legal Counsel

Compliance Officer

Security Manager

Facilities Manager

Network Operations Manager

Cloud Services Manager

Risk Manager

Chief Financial Officer

Service Delivery Manager

Technical Operations Director

IT Vendor Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Sla (Retail)

Dutch-law governed Service Level Agreement for retail operations, defining service standards and performance metrics between providers and retail customers.

find out more

SLA Request

A Dutch-law governed SLA Request document establishing service delivery standards and performance metrics between service provider and recipient.

find out more

SLA Fulfillment

Dutch law-governed SLA Fulfillment agreement defining service levels, performance metrics, and delivery standards between provider and customer.

find out more

SLA Administration

Dutch-law governed SLA Administration contract establishing service level management framework, performance metrics, and administrative procedures between service providers and clients.

find out more

Default SLA

A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Basic SLA

A Dutch law-governed Basic Service Level Agreement defining service standards, performance metrics, and delivery terms between provider and customer.

find out more

SLA Telecom

Dutch law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and operational requirements for telecom services provision.

find out more

SLA For Problem Management

Dutch-law governed SLA defining problem management services, responsibilities, and performance metrics for IT incident resolution.

find out more

Missed SLA

A formal document under Dutch law addressing Service Level Agreement (SLA) breaches, outlining violation details, implications, and remediation measures.

find out more

IT Service Desk SLA

Dutch-law governed IT Service Desk SLA defining service levels, performance metrics, and operational requirements for IT support services.

find out more

Improved SLA

An enhanced Service Level Agreement under Dutch law establishing detailed service standards and performance metrics with improved accountability measures.

find out more

Expected SLA

Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.

find out more

Agency SLA

Dutch-law governed agreement combining agency appointment with service level commitments between principal and commercial agent.

find out more

SLA Production

A Dutch law-governed Service Level Agreement defining performance metrics and quality standards for production services in the Netherlands.

find out more

SLA Delivery Time

A Dutch law-governed Service Level Agreement establishing delivery time commitments, performance metrics, and remedies for service delivery.

find out more

Service Level Agreement For Schools

Dutch-law compliant Service Level Agreement template for educational institutions, covering service delivery, performance metrics, and data protection requirements.

find out more

Tier 3 SLA

Dutch law-governed Tier 3 Service Level Agreement defining performance metrics and support requirements for non-critical IT services.

find out more

SLA Uptime

Dutch-law governed Service Level Agreement (SLA) establishing uptime commitments and performance metrics for service availability, with associated remedies and reporting requirements.

find out more

SLA Planning

A Dutch law-governed Service Level Agreement Planning document that establishes service delivery commitments and performance metrics between providers and clients.

find out more

Sla (Healthcare)

Dutch healthcare service level agreement template compliant with Netherlands healthcare regulations and EU data protection laws.

find out more

Server Level Agreement

Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Normal SLA

A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Cleaning Service Level Agreement

Dutch-law compliant service level agreement template for professional cleaning services, establishing service standards and operational requirements.

find out more

SLA Warehouse

Dutch law-governed warehouse service level agreement defining performance metrics and operational standards for storage services.

find out more

SLA Training

A Dutch law-governed agreement establishing service levels and quality standards for professional training services delivery.

find out more

SLA Storage

Dutch-law governed Storage Service Level Agreement defining performance metrics, security requirements, and data protection measures for storage services.

find out more

SLA Product Management

A Dutch law-governed Service Level Agreement defining terms and metrics for product management services, compliant with Netherlands jurisdiction requirements.

find out more

SLA Level 1

A Dutch law-governed Service Level Agreement (SLA) Level 1 defining basic service standards and performance metrics between provider and customer.

find out more

SLA Employee

A Dutch-law governed Service Level Agreement that sets performance standards and service expectations for employees while ensuring compliance with Netherlands employment regulations.

find out more

SLA Database

Dutch-law governed Service Level Agreement for database services, defining performance metrics and compliance requirements.

find out more

SLA Audit

A Dutch law-governed document establishing procedures and requirements for conducting Service Level Agreement (SLA) audits.

find out more

SLA Asset Management

Dutch-law governed Service Level Agreement for Asset Management services, defining performance standards and regulatory compliance requirements under Dutch financial regulations.

find out more

SLA Account Management

Dutch-law governed Service Level Agreement template for account management services, including performance metrics and service standards.

find out more

SLA 99.999 Downtime

Dutch law-governed Service Level Agreement guaranteeing 99.999% service availability with comprehensive technical and legal provisions.

find out more

SLA 8x5

Dutch-law governed Service Level Agreement for 8x5 service delivery, defining performance metrics and operational parameters for standard business hours support.

find out more

Shipping SLA

Dutch law-governed Service Level Agreement defining performance standards and operational requirements for shipping and logistics services in the Netherlands.

find out more

Latency SLA

A Dutch law-governed Service Level Agreement specifying latency requirements, measurement methods, and remedies for network or application performance.

find out more

Guaranteed SLA

A Dutch law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for breach.

find out more

Security Level Agreement

Dutch law-governed agreement setting security requirements and service levels between parties, incorporating Dutch and EU security and data protection regulations.

find out more

Quality SLA

A Dutch law-governed agreement defining quality standards and performance metrics for service delivery, with specific service levels and remedies for non-compliance.

find out more
See more related templates

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it