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1. Change Management: Procedures for requesting and implementing changes to services or service levels, recommended for complex service arrangements

2. Disaster Recovery: Disaster recovery and business continuity procedures, essential for critical services

3. Transition Services: Provisions for service transition at the start and end of the agreement, important for complex service implementations

4. Third Party Providers: Terms governing the use of subcontractors or third-party service providers

5. Intellectual Property Rights: Detailed IP provisions when services involve software, content, or other IP-sensitive deliverables

6. Compliance with Standards: Specific industry standards or certification requirements, necessary for regulated industries

7. Environmental Requirements: Environmental compliance and sustainability commitments, relevant for services with environmental impact

1. Service Description Schedule: Detailed technical specifications of all services covered by the agreement

2. Service Level Metrics Schedule: Detailed definitions and calculations of all service level metrics

3. Pricing Schedule: Detailed pricing information, including rate cards and volume discounts

4. Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Business Continuity Plan: Detailed disaster recovery and business continuity procedures

7. Implementation Plan: Project plan and milestones for service implementation

8. Exit Management Plan: Detailed procedures for service termination and transition

9. Approved Subcontractors: List of approved third-party service providers and their roles