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1. Disaster Recovery: Detailed disaster recovery procedures and business continuity measures, recommended for enterprise-level storage services

2. Data Migration: Procedures for importing and exporting data, relevant when customers need initial data transfer or exit arrangements

3. Insurance: Insurance requirements and coverage details, important for high-value data storage

4. Audit Rights: Customer's rights to audit the service provider's facilities and processes, typically for regulated industries

5. Environmental Standards: Green data center commitments and energy efficiency measures, relevant for environmentally conscious clients

6. Third-Party Services: Terms governing integration with third-party services or subcontractors

7. Change Management: Procedures for implementing service changes and upgrades, important for complex storage arrangements

1. Schedule 1 - Service Specifications: Detailed technical specifications of storage services, including storage types, protocols, and features

2. Schedule 2 - Service Level Metrics: Comprehensive list of SLA metrics, measurement methods, and reporting procedures

3. Schedule 3 - Security Standards: Detailed security protocols, certifications, and compliance requirements

4. Schedule 4 - Fee Schedule: Detailed pricing, including variable costs and additional service fees

5. Schedule 5 - Support Services: Support level definitions, escalation procedures, and contact information

6. Schedule 6 - Acceptable Use Policy: Guidelines and restrictions for service usage

7. Appendix A - Data Processing Agreement: Specific terms for personal data processing in compliance with Hong Kong privacy laws

8. Appendix B - Technical Infrastructure: Documentation of storage infrastructure and technical environment