Ƶ

Database Service Level Agreement for Australia

Database Service Level Agreement Template for Australia

This document is an Australian-compliant Database Service Level Agreement that establishes the terms and conditions for the provision of database services, including performance metrics, availability requirements, security standards, and service support levels. It incorporates Australian privacy law requirements, consumer protection provisions under the Australian Consumer Law, and relevant data protection standards. The agreement details technical specifications, operational responsibilities, service credits mechanism, and compliance requirements while addressing specific Australian regulatory obligations for data handling and storage.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Database Service Level Agreement

Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a Database Service Level Agreement?

The Database Service Level Agreement is essential for organizations engaging external providers for database services in Australia. This agreement defines the specific performance standards, availability commitments, and support levels expected from the service provider while ensuring compliance with Australian privacy laws, data protection requirements, and consumer protection regulations. It is particularly crucial for businesses handling sensitive data or requiring high-availability database services, as it establishes clear metrics for service quality, details the procedures for handling service disruptions, and outlines the remedies available when service levels are not met. The document should be used whenever engaging a database service provider in Australia, whether for cloud-based or on-premises database solutions, and needs to be tailored to specific technical requirements while maintaining compliance with Australian legal frameworks.

What sections should be included in a Database Service Level Agreement?

1. Parties: Identification of the service provider and customer, including full legal names and ABNs

2. Background: Context of the agreement and brief description of the database services being provided

3. Definitions: Detailed definitions of technical terms, service metrics, and other key concepts used in the agreement

4. Service Description: Overview of the database services, including scope and limitations

5. Service Levels: Specific performance metrics, availability commitments, and measurement methods

6. Security Requirements: Security standards, protocols, and compliance requirements for data protection

7. Data Management: Data handling, backup, recovery, and retention obligations

8. Support Services: Description of support levels, response times, and escalation procedures

9. Fees and Payment: Pricing structure, payment terms, and billing procedures

10. Service Credits: Compensation mechanism for service level failures

11. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification provisions

12. Term and Termination: Contract duration, renewal terms, and termination rights

13. General Provisions: Standard legal provisions including governing law, dispute resolution, and notices

What sections are optional to include in a Database Service Level Agreement?

1. Disaster Recovery: Detailed disaster recovery procedures - include when the service is business-critical

2. Data Migration: Procedures for importing/exporting data - include when migration services are part of the scope

3. Multi-jurisdictional Compliance: Additional compliance requirements - include when data is stored or processed across multiple jurisdictions

4. Third-Party Integration: Requirements for integration with other services - include when third-party systems are involved

5. Custom Development: Terms for custom database modifications - include when custom development is part of the service

6. Training and Documentation: Training and documentation requirements - include when user training is part of the scope

What schedules should be included in a Database Service Level Agreement?

1. Schedule 1 - Technical Specifications: Detailed technical specifications of the database service, including architecture and infrastructure requirements

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methodologies, and reporting requirements

3. Schedule 3 - Security Standards: Specific security protocols, compliance requirements, and audit procedures

4. Schedule 4 - Support Services Matrix: Detailed support level descriptions, response times, and escalation procedures

5. Schedule 5 - Fee Schedule: Detailed pricing structure, including base fees and additional charges

6. Schedule 6 - Service Credit Calculations: Formulas and procedures for calculating service credits

7. Appendix A - Data Processing Requirements: Specific requirements for data processing, including privacy and security measures

8. Appendix B - Approved Subcontractors: List of approved third-party service providers and their roles

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Australia

Publisher

Ƶ

Sector

Cost

Free to use
Relevant legal definitions













































Clauses








































Relevant Industries

Financial Services

Healthcare

Technology

Government

Education

Retail

Manufacturing

Professional Services

Telecommunications

Insurance

Energy and Utilities

Media and Entertainment

Relevant Teams

Legal

Information Technology

Information Security

Procurement

Risk and Compliance

Operations

Infrastructure

Data Management

Service Delivery

Vendor Management

Relevant Roles

Chief Technology Officer

IT Director

Database Administrator

Chief Information Officer

Legal Counsel

Procurement Manager

Information Security Manager

Data Protection Officer

Service Delivery Manager

IT Operations Manager

Risk Manager

Compliance Officer

Technical Architect

Contract Manager

Cloud Infrastructure Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

5 Day SLA

An Australian-law governed Service Level Agreement establishing 5-day service delivery commitments, performance metrics, and compliance requirements between provider and customer.

find out more

4 Hour SLA

An Australian law-compliant Service Level Agreement template specifying 4-hour response time commitments with associated performance metrics and remedies.

find out more

SLA Security

An Australian-law governed Security Service Level Agreement defining security service standards, performance metrics, and compliance requirements.

find out more

Service Level Agreement Internet Provider

Australian-compliant Internet Service Provider SLA template covering service standards, performance metrics, and regulatory requirements under Australian telecommunications law.

find out more

Internal SLA

An Australian-compliant internal agreement defining service standards and performance metrics between departments within the same organization.

find out more

Customer Based SLA

An Australian-law governed Service Level Agreement defining service performance metrics, standards, and remedies between service provider and customer.

find out more

Default SLA

An Australian-compliant Service Level Agreement template defining service standards, performance metrics, and obligations between service providers and customers.

find out more

SLA Site

An Australian-compliant Service Level Agreement governing site-specific services, performance standards, and operational requirements at designated locations.

find out more

SLA For Problem Management

An Australian-law governed Service Level Agreement that defines terms, metrics, and procedures for systematic problem management and resolution in IT services.

find out more

Managed Services Service Level Agreement

An Australian-compliant Service Level Agreement specifying performance standards and obligations for managed services delivery.

find out more

SLA And Sop

An Australian law-compliant combined Service Level Agreement and Standard Operating Procedures document defining service standards and operational procedures.

find out more

Improved SLA

An enhanced Service Level Agreement template for Australian jurisdiction, featuring comprehensive performance metrics and service standards with robust accountability mechanisms.

find out more

Average SLA

An Australian-law governed Service Level Agreement defining service standards, metrics, and remedies between provider and customer.

find out more

Agency SLA

An Australian-compliant Agency Service Level Agreement defining the relationship between principal and agent, including service standards and performance metrics.

find out more

SLA Production

An Australian-compliant Service Level Agreement template for production services, establishing performance standards and quality metrics for manufacturing and production operations.

find out more

Service Level Agreement For Schools

An Australian-law governed agreement defining service levels and performance standards between service providers and educational institutions, incorporating educational regulatory requirements.

find out more

Server Level Agreement

An Australian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Sales SLA

An Australian-compliant Service Level Agreement defining performance standards and commitments for sales-related services, aligned with Australian Consumer Law.

find out more

Outsourcing SLA

Australian-law governed Outsourcing Service Level Agreement defining service standards, performance metrics, and operational requirements between provider and customer.

find out more

Cleaning Service Level Agreement

An Australian-law governed agreement establishing terms and performance standards for professional cleaning services, including service specifications and compliance requirements.

find out more

Task SLA

Australian-compliant Service Level Agreement template for task-based service delivery arrangements, including performance standards and measurement criteria.

find out more

SLA Training

An Australian-law governed Service Level Agreement for training services that establishes quality standards, performance metrics, and delivery requirements.

find out more

SLA Tier 3

An Australian-law governed Service Level Agreement defining Tier 3 service delivery standards, performance metrics, and support procedures for non-critical business services.

find out more

SLA Storage

An Australian-compliant agreement defining terms, conditions, and service levels for professional storage services, incorporating relevant federal and state regulations.

find out more

SLA Level 1

An Australian-compliant basic Service Level Agreement defining core service standards and performance requirements between service provider and customer.

find out more

SLA In System Design

An Australian-law governed Service Level Agreement defining performance metrics and responsibilities for system design services, including technical specifications and compliance requirements.

find out more

SLA Employee

An Australian Employee Service Level Agreement establishing performance standards and service delivery expectations while complying with Australian employment law.

find out more

SLA Asset Management

An Australian-law governed Service Level Agreement outlining terms, conditions, and performance standards for professional asset management services.

find out more

Shipping SLA

An Australian-compliant Service Level Agreement for shipping services, establishing performance standards and operational requirements under Australian maritime law.

find out more

Latency SLA

An Australian-law governed SLA document defining latency requirements, measurements, and remedies for service delivery performance.

find out more

Guaranteed SLA

An Australian-law governed agreement establishing guaranteed service levels and performance standards with specific metrics and remedies for service delivery.

find out more

Finance SLA

An Australian-law governed agreement establishing performance standards and service expectations for financial services, including regulatory compliance and service metrics.

find out more

Email SLA

An Australian-compliant Service Level Agreement for email services, defining performance standards and obligations between provider and client.

find out more

Quality SLA

An Australian-law governed agreement establishing measurable service quality standards, performance metrics, and compliance requirements between service providers and customers.

find out more

Premium SLA

An Australian-law governed Premium Service Level Agreement defining enhanced service standards, support arrangements, and performance commitments for business-critical services.

find out more

Office SLA

An Australian-law governed agreement defining service levels and performance standards for office-related services, including operational metrics and compliance requirements.

find out more

Monthly SLA

Australian-compliant monthly Service Level Agreement template defining service standards, performance metrics, and remedies between providers and customers.

find out more

Marketing SLA

An Australian-law governed agreement setting performance standards and delivery expectations for marketing services, with compliance requirements and service metrics.

find out more

Demo SLA

An Australian-compliant Service Level Agreement template outlining service delivery commitments and performance metrics between providers and customers.

find out more

Data Slas

An Australian-law governed agreement defining service levels and requirements for data-related services, ensuring compliance with local privacy and data protection regulations.

find out more
See more related templates

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it