The Database Service Level Agreement is essential for organizations engaging external providers for database services in Australia. This agreement defines the specific performance standards, availability commitments, and support levels expected from the service provider while ensuring compliance with Australian privacy laws, data protection requirements, and consumer protection regulations. It is particularly crucial for businesses handling sensitive data or requiring high-availability database services, as it establishes clear metrics for service quality, details the procedures for handling service disruptions, and outlines the remedies available when service levels are not met. The document should be used whenever engaging a database service provider in Australia, whether for cloud-based or on-premises database solutions, and needs to be tailored to specific technical requirements while maintaining compliance with Australian legal frameworks.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and customer, including full legal names and ABNs
2. Background: Context of the agreement and brief description of the database services being provided
3. Definitions: Detailed definitions of technical terms, service metrics, and other key concepts used in the agreement
4. Service Description: Overview of the database services, including scope and limitations
5. Service Levels: Specific performance metrics, availability commitments, and measurement methods
6. Security Requirements: Security standards, protocols, and compliance requirements for data protection
7. Data Management: Data handling, backup, recovery, and retention obligations
8. Support Services: Description of support levels, response times, and escalation procedures
9. Fees and Payment: Pricing structure, payment terms, and billing procedures
10. Service Credits: Compensation mechanism for service level failures
11. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification provisions
12. Term and Termination: Contract duration, renewal terms, and termination rights
13. General Provisions: Standard legal provisions including governing law, dispute resolution, and notices
1. Disaster Recovery: Detailed disaster recovery procedures - include when the service is business-critical
2. Data Migration: Procedures for importing/exporting data - include when migration services are part of the scope
3. Multi-jurisdictional Compliance: Additional compliance requirements - include when data is stored or processed across multiple jurisdictions
4. Third-Party Integration: Requirements for integration with other services - include when third-party systems are involved
5. Custom Development: Terms for custom database modifications - include when custom development is part of the service
6. Training and Documentation: Training and documentation requirements - include when user training is part of the scope
1. Schedule 1 - Technical Specifications: Detailed technical specifications of the database service, including architecture and infrastructure requirements
2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methodologies, and reporting requirements
3. Schedule 3 - Security Standards: Specific security protocols, compliance requirements, and audit procedures
4. Schedule 4 - Support Services Matrix: Detailed support level descriptions, response times, and escalation procedures
5. Schedule 5 - Fee Schedule: Detailed pricing structure, including base fees and additional charges
6. Schedule 6 - Service Credit Calculations: Formulas and procedures for calculating service credits
7. Appendix A - Data Processing Requirements: Specific requirements for data processing, including privacy and security measures
8. Appendix B - Approved Subcontractors: List of approved third-party service providers and their roles
Authors
Relevant legal definitions
Clauses
Relevant Industries
Financial Services
Healthcare
Technology
Government
Education
Retail
Manufacturing
Professional Services
Telecommunications
Insurance
Energy and Utilities
Media and Entertainment
Relevant Teams
Legal
Information Technology
Information Security
Procurement
Risk and Compliance
Operations
Infrastructure
Data Management
Service Delivery
Vendor Management
Relevant Roles
Chief Technology Officer
IT Director
Database Administrator
Chief Information Officer
Legal Counsel
Procurement Manager
Information Security Manager
Data Protection Officer
Service Delivery Manager
IT Operations Manager
Risk Manager
Compliance Officer
Technical Architect
Contract Manager
Cloud Infrastructure Manager
Find the exact document you need
5 Day SLA
An Australian-law governed Service Level Agreement establishing 5-day service delivery commitments, performance metrics, and compliance requirements between provider and customer.
find out more
4 Hour SLA
An Australian law-compliant Service Level Agreement template specifying 4-hour response time commitments with associated performance metrics and remedies.
find out more
SLA Security
An Australian-law governed Security Service Level Agreement defining security service standards, performance metrics, and compliance requirements.
find out more
Service Level Agreement Internet Provider
Australian-compliant Internet Service Provider SLA template covering service standards, performance metrics, and regulatory requirements under Australian telecommunications law.
find out more
Internal SLA
An Australian-compliant internal agreement defining service standards and performance metrics between departments within the same organization.
find out more
Customer Based SLA
An Australian-law governed Service Level Agreement defining service performance metrics, standards, and remedies between service provider and customer.
find out more
Default SLA
An Australian-compliant Service Level Agreement template defining service standards, performance metrics, and obligations between service providers and customers.
find out more
SLA Site
An Australian-compliant Service Level Agreement governing site-specific services, performance standards, and operational requirements at designated locations.
find out more
SLA For Problem Management
An Australian-law governed Service Level Agreement that defines terms, metrics, and procedures for systematic problem management and resolution in IT services.
find out more
Managed Services Service Level Agreement
An Australian-compliant Service Level Agreement specifying performance standards and obligations for managed services delivery.
find out more
SLA And Sop
An Australian law-compliant combined Service Level Agreement and Standard Operating Procedures document defining service standards and operational procedures.
find out more
Improved SLA
An enhanced Service Level Agreement template for Australian jurisdiction, featuring comprehensive performance metrics and service standards with robust accountability mechanisms.
find out more
Average SLA
An Australian-law governed Service Level Agreement defining service standards, metrics, and remedies between provider and customer.
find out more
Agency SLA
An Australian-compliant Agency Service Level Agreement defining the relationship between principal and agent, including service standards and performance metrics.
find out more
SLA Production
An Australian-compliant Service Level Agreement template for production services, establishing performance standards and quality metrics for manufacturing and production operations.
find out more
Service Level Agreement For Schools
An Australian-law governed agreement defining service levels and performance standards between service providers and educational institutions, incorporating educational regulatory requirements.
find out more
Server Level Agreement
An Australian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
find out more
Sales SLA
An Australian-compliant Service Level Agreement defining performance standards and commitments for sales-related services, aligned with Australian Consumer Law.
find out more
Outsourcing SLA
Australian-law governed Outsourcing Service Level Agreement defining service standards, performance metrics, and operational requirements between provider and customer.
find out more
Cleaning Service Level Agreement
An Australian-law governed agreement establishing terms and performance standards for professional cleaning services, including service specifications and compliance requirements.
find out more
Task SLA
Australian-compliant Service Level Agreement template for task-based service delivery arrangements, including performance standards and measurement criteria.
find out more
SLA Training
An Australian-law governed Service Level Agreement for training services that establishes quality standards, performance metrics, and delivery requirements.
find out more
SLA Tier 3
An Australian-law governed Service Level Agreement defining Tier 3 service delivery standards, performance metrics, and support procedures for non-critical business services.
find out more
SLA Storage
An Australian-compliant agreement defining terms, conditions, and service levels for professional storage services, incorporating relevant federal and state regulations.
find out more
SLA Level 1
An Australian-compliant basic Service Level Agreement defining core service standards and performance requirements between service provider and customer.
find out more
SLA In System Design
An Australian-law governed Service Level Agreement defining performance metrics and responsibilities for system design services, including technical specifications and compliance requirements.
find out more
SLA Employee
An Australian Employee Service Level Agreement establishing performance standards and service delivery expectations while complying with Australian employment law.
find out more
SLA Asset Management
An Australian-law governed Service Level Agreement outlining terms, conditions, and performance standards for professional asset management services.
find out more
Shipping SLA
An Australian-compliant Service Level Agreement for shipping services, establishing performance standards and operational requirements under Australian maritime law.
find out more
Latency SLA
An Australian-law governed SLA document defining latency requirements, measurements, and remedies for service delivery performance.
find out more
Guaranteed SLA
An Australian-law governed agreement establishing guaranteed service levels and performance standards with specific metrics and remedies for service delivery.
find out more
Finance SLA
An Australian-law governed agreement establishing performance standards and service expectations for financial services, including regulatory compliance and service metrics.
find out more
Email SLA
An Australian-compliant Service Level Agreement for email services, defining performance standards and obligations between provider and client.
find out more
Quality SLA
An Australian-law governed agreement establishing measurable service quality standards, performance metrics, and compliance requirements between service providers and customers.
find out more
Premium SLA
An Australian-law governed Premium Service Level Agreement defining enhanced service standards, support arrangements, and performance commitments for business-critical services.
find out more
Office SLA
An Australian-law governed agreement defining service levels and performance standards for office-related services, including operational metrics and compliance requirements.
find out more
Monthly SLA
Australian-compliant monthly Service Level Agreement template defining service standards, performance metrics, and remedies between providers and customers.
find out more
Marketing SLA
An Australian-law governed agreement setting performance standards and delivery expectations for marketing services, with compliance requirements and service metrics.
find out more
Demo SLA
An Australian-compliant Service Level Agreement template outlining service delivery commitments and performance metrics between providers and customers.
find out more
Data Slas
An Australian-law governed agreement defining service levels and requirements for data-related services, ensuring compliance with local privacy and data protection regulations.
find out more
Daily SLA
An Australian-law governed Daily Service Level Agreement establishing daily performance metrics and service standards between provider and customer.
find out more
Critical SLA
An Australian-compliant Service Level Agreement template for critical services, establishing performance metrics and accountability measures for essential business operations.
find out more
Compute SLA
An Australian law-governed Service Level Agreement defining terms, conditions, and performance metrics for compute service provision, incorporating local regulatory requirements.
find out more
Level 3 SLA
Australian-compliant Level 3 Service Level Agreement template for complex technical support services and critical system maintenance, incorporating local legal requirements and industry standards.
find out more
Communication SLA
An Australian-compliant agreement defining performance standards and obligations for communication services, including service levels, metrics, and remediation processes.
find out more
7 Day SLA
An Australian-law governed Service Level Agreement establishing 7-day service delivery standards and performance metrics.
find out more
48 Hour SLA
An Australian-compliant Service Level Agreement template establishing 48-hour response time commitments with associated service levels and remedies.
find out more
24 Hour SLA
Australian-compliant Service Level Agreement template for 24-hour service delivery commitments, including performance metrics and remedy provisions.
find out more
Experience Level Agreement
Australian Experience Level Agreement template for establishing user experience metrics and standards in service delivery, compliant with local regulations.
find out more
Vulnerability SLA
An Australian-law governed agreement defining service levels and obligations for vulnerability management services, aligned with Australian privacy and cybersecurity regulations.
find out more
Work Level Agreement
An Australian-compliant agreement that defines organizational position levels, responsibilities, and progression criteria under the Fair Work Act 2009.
find out more
Service Level Agreement For Consultants
An Australian-law governed agreement establishing performance standards and obligations between consultants and client organizations.
find out more
Service Level Agreement For Cloud Services
An Australian-law governed agreement defining service levels, obligations, and performance metrics for cloud service delivery, ensuring compliance with Australian privacy and consumer protection laws.
find out more
MSP Service Level Agreement
An Australian-governed Service Level Agreement defining performance standards and obligations between a Managed Service Provider (MSP) and client organization.
find out more
Library Service Level Agreement
An Australian-compliant service level agreement template for library service provision, defining service standards and operational requirements under Australian law.
find out more
Generic SLA
An Australian-law governed agreement defining service delivery standards, performance metrics, and remedies between service providers and customers.
find out more
Firewall SLA
An Australian-compliant Service Level Agreement defining performance metrics and standards for managed firewall services.
find out more
Enterprise SLA
An Australian-law governed Enterprise Service Level Agreement defining service standards and performance metrics between service provider and enterprise customer.
find out more
Dynamic SLA
An Australian-law governed Dynamic Service Level Agreement that establishes flexible, adjustable service level commitments and performance metrics with built-in adaptation mechanisms.
find out more
Defect SLA
An Australian-compliant Service Level Agreement defining defect management responsibilities, resolution timeframes, and remedies between service providers and clients.
find out more
Standard Uptime SLA
An Australian-compliant Service Level Agreement defining uptime commitments, performance metrics, and service credit mechanisms.
find out more
SLA Vendor
An Australian-law governed Service Level Agreement defining performance metrics and service standards between a vendor and customer.
find out more
SLA Purchasing
An Australian-law governed Service Level Agreement defining performance metrics and standards for purchased services, with associated remedies and reporting requirements.
find out more
SLA Agreement
An Australian-compliant Service Level Agreement defining service standards, performance metrics, and operational responsibilities between service provider and customer.
find out more
Service Level Agreement Pricing
An Australian-law governed agreement establishing service pricing, performance metrics, and financial implications for service level commitments.
find out more
Organisational Level Agreement
An Australian-law governed internal agreement defining service relationships and performance standards between organizational departments.
find out more
Marketing Service Level Agreement
An Australian-compliant agreement defining marketing service standards, deliverables, and performance metrics between a marketing service provider and client.
find out more
Interdepartmental SLA
An Australian government interdepartmental agreement defining service delivery arrangements and standards between government departments or agencies.
find out more
High Availability SLA
An Australian law-governed High Availability SLA defining critical service levels, uptime commitments, and performance standards with associated remedies and reporting requirements.
find out more
Standard SaaS SLA
Australian-compliant Service Level Agreement for SaaS providers, establishing service standards and performance metrics under Australian law.
find out more
Industry Standard SLA
An Australian-law governed Service Level Agreement defining service standards and performance metrics between provider and customer.
find out more
Incident Response Time SLA
An Australian-law governed Service Level Agreement defining response time commitments for IT incidents, including regulatory compliance requirements and performance metrics.
find out more
Service Level Agreement Human Resources
An Australian-law governed agreement establishing performance standards and terms for HR service delivery between a service provider and client organization.
find out more
SLA In Telecom
An Australian-law governed agreement defining service levels, performance metrics, and obligations for telecommunications services provision, compliant with Australian telecommunications regulations.
find out more
Service Level Agreement For IT Services
An Australian-law governed agreement defining IT service delivery standards, performance metrics, and operational requirements between service providers and customers.
find out more
SLA API
Australian-law governed API Service Level Agreement defining service standards, performance metrics, and compliance requirements for API services.
find out more
Production SLA
An Australian-law governed agreement defining service levels and performance metrics for production services, including quality standards and operational requirements.
find out more
Current SLA
An Australian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
find out more
Service Level Agreement For Mobile Application
An Australian-law governed Service Level Agreement defining performance standards and operational requirements for mobile application services.
find out more
Infrastructure SLA
An Australian-law governed Infrastructure Service Level Agreement defining performance standards and obligations for infrastructure services delivery and maintenance.
find out more
Resolution SLA
An Australian-compliant Service Level Agreement defining resolution times and performance metrics for service delivery, including response commitments and remedies for non-compliance.
find out more
Platform SLA
An Australian-compliant Service Level Agreement for platform services, defining performance metrics and service delivery standards under Australian law.
find out more
System Availability SLA
An Australian-law governed agreement defining system availability commitments, performance metrics, and remedies for service level breaches.
find out more
Simple Service Level Agreement
An Australian-compliant agreement defining service levels, performance standards, and mutual obligations between service provider and customer.
find out more
SLA For Incident
An Australian-law governed service level agreement defining incident management responsibilities, response times, and resolution targets between service provider and client.
find out more
SLA For API Response Time
An Australian-law SLA defining API response time commitments, performance metrics, and remedies between service providers and consumers.
find out more
Production Support SLA
Australian-law governed Service Level Agreement defining terms and metrics for production support services, including response times and performance standards.
find out more
Delivery Service Level Agreement
An Australian-law governed agreement establishing service levels and performance standards for delivery services between providers and customers.
find out more
Service Level Agreement In Bpo
An Australian-compliant Service Level Agreement for Business Process Outsourcing services, defining service standards and operational requirements.
find out more
SLA Supplier
Australian-law compliant Service Level Agreement template for managing supplier service delivery and performance standards.
find out more
SLA For Tickets
An Australian-compliant Service Level Agreement template for ticketing services, establishing performance metrics and service standards under Australian law.
find out more
IP Service Level Agreement
An Australian-law governed agreement defining service levels and performance standards for IP-based services, including technical specifications and compliance requirements.
find out more
Insurance Service Level Agreement
An Australian-law governed Insurance Service Level Agreement establishing performance standards and operational requirements between insurance providers and clients.
find out more
Hosting Service Level Agreement
An Australian law-governed agreement defining hosting service standards, performance metrics, and provider obligations for maintaining specified service levels and technical requirements.
find out more
SLA Distribution
An Australian-law governed agreement combining distribution rights with service level commitments and performance metrics.
find out more
User Level Agreement
An Australian-law governed User Level Agreement defining terms and conditions for digital service usage, incorporating local consumer protection and privacy requirements.
find out more
Application SLA
An Australian-compliant service level agreement defining performance standards and obligations for application services, incorporating local legal requirements and service metrics.
find out more
SLA Digital Marketing
An Australian-compliant Service Level Agreement outlining terms, metrics, and standards for digital marketing services delivery and performance measurement.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)