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1. Business Continuity and Disaster Recovery: Include when services are critical to customer operations, specifying recovery time objectives and procedures

2. Security Requirements: Include for services involving sensitive data or systems, detailing security protocols and compliance requirements

3. Intellectual Property Rights: Include when services involve creation or use of intellectual property

4. Data Protection and Privacy: Include when personal or sensitive data is processed as part of the services

5. Transition and Exit: Include for complex services requiring detailed exit planning and knowledge transfer

6. Subcontractors: Include when service provider may use third-party subcontractors

7. Insurance Requirements: Include for high-risk services or when required by regulatory compliance

8. Service Level Review: Include for long-term agreements requiring periodic review and adjustment of service levels

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Technical Requirements: Technical specifications, system requirements, and infrastructure details

6. Appendix A - Incident Priority Definitions: Classifications and definitions of incident priorities

7. Appendix B - Report Templates: Standard templates for performance reporting

8. Appendix C - Change Request Forms: Standard forms and procedures for requesting service changes