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1. Parties: Identification of service provider and customer, including legal entities and contact details
2. Background: Context of the agreement and brief description of the database services being provided
3. Definitions: Key terms used throughout the agreement including technical terminology
4. Service Description: Detailed description of the database services, including specifications and functionalities
5. Service Level Metrics: Specific performance metrics, uptime guarantees, and response times
6. Data Security: Security measures, protocols, and compliance requirements
7. Support and Maintenance: Details of support services, maintenance windows, and escalation procedures
8. Term and Termination: Duration of agreement and conditions for termination
1. Disaster Recovery: Procedures for data recovery and business continuity when handling critical data or required by industry regulations
2. Compliance Requirements: Industry-specific compliance obligations applicable when serving regulated industries such as healthcare or finance
3. Data Processing Terms: Specific terms for processing personal data when subject to privacy regulations
4. Service Credits: Compensation mechanism for service level failures when offering financial remedies for performance issues
1. Technical Specifications Schedule: Detailed technical requirements and configurations
2. Service Level Metrics Schedule: Detailed breakdown of performance metrics and measurement methodologies
3. Pricing Schedule: Detailed pricing structure and payment terms
4. Security Requirements Schedule: Detailed security protocols and compliance requirements
5. Support Procedures Schedule: Detailed support processes and escalation procedures
6. Business Continuity Plan: Detailed disaster recovery and business continuity procedures
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