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1. Business Continuity: Required when services are critical to customer operations, outlining disaster recovery and continuity procedures

2. Environmental Requirements: Needed when services have environmental impacts or require specific environmental compliance

3. Innovation and Continuous Improvement: Include when parties want to establish framework for service improvements and technological updates

4. Transition Services: Required when complex handover procedures need to be detailed for service commencement or termination

5. Third Party Management: Include when subcontractors or third-party vendors are involved in service delivery

6. Change Management: Required for services that may need significant modifications during the contract term

7. Indigenous Engagement: Include when operating in areas requiring indigenous consultation or involvement

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services to be provided

2. Schedule 2 - Performance Metrics and KPIs: Comprehensive list of KPIs, measurement methodologies, and target levels

3. Schedule 3 - Pricing Schedule: Detailed breakdown of fees, charges, and payment calculations

4. Schedule 4 - Site Details and Access Procedures: Specific information about the site, including maps, access points, and security procedures

5. Schedule 5 - Operational Procedures: Day-to-day operational procedures, including maintenance schedules and standard operating procedures

6. Schedule 6 - Contact Details and Escalation Matrix: Key personnel contact information and escalation hierarchies

7. Schedule 7 - Required Reports and Templates: Templates and formats for all required reporting

8. Appendix A - Equipment and Assets Register: List of equipment and assets covered under the agreement

9. Appendix B - Compliance Requirements: Specific regulatory and compliance requirements applicable to the services