This Database Service Level Agreement is essential for organizations providing or receiving database services in Switzerland. It establishes the contractual framework for service delivery, performance standards, and compliance requirements under Swiss law. The agreement is particularly crucial when handling sensitive data subject to the Federal Act on Data Protection (FADP) and requires careful consideration of technical specifications, security measures, and service level commitments. Typically used when establishing long-term database service relationships, this document provides clear metrics for service quality, availability, and performance, along with remedies for service failures. It addresses both technical and legal aspects of database services, making it suitable for various enterprise scenarios while ensuring compliance with Swiss regulatory requirements.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Detailed definitions of technical and legal terms used throughout the agreement
4. Service Description: Detailed description of the database services, including scope and limitations
5. Service Levels: Specific performance metrics, availability commitments, and response times
6. Data Protection and Security: Compliance with FADP and security measures for data protection
7. Support Services: Description of technical support, maintenance, and help desk services
8. Performance Monitoring: Methods and tools for monitoring service levels and reporting
9. Service Credits: Compensation mechanism for failure to meet service levels
10. Customer Obligations: Customer responsibilities and requirements for using the service
11. Charges and Payment: Pricing, payment terms, and billing procedures
12. Term and Termination: Duration of agreement, renewal terms, and termination conditions
13. Liability and Indemnification: Limitations of liability and indemnification obligations
14. General Provisions: Standard legal clauses including governing law, notices, and amendment procedures
1. Disaster Recovery: Detailed disaster recovery procedures - include for critical database services
2. Data Migration: Procedures for importing/exporting data - relevant when data migration services are offered
3. Professional Services: Additional consulting or implementation services - include if professional services are part of the offering
4. Third-Party Integrations: Terms for integration with other services - include if third-party integrations are supported
5. Compliance with Industry Standards: Specific industry compliance requirements - include for regulated industries
6. Multi-tenant Services: Specific provisions for multi-tenant database environments - include if service is multi-tenant
1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including metrics and measurement methods
2. Schedule 2 - Support Services Description: Detailed description of support levels, response times, and escalation procedures
3. Schedule 3 - Security Requirements: Detailed security specifications, including access controls, encryption requirements, and audit procedures
4. Schedule 4 - Pricing and Service Credits: Detailed pricing structure and service credit calculations
5. Schedule 5 - Technical Requirements: Customer technical requirements and supported configurations
6. Appendix A - Data Processing Agreement: Detailed terms for processing personal data in compliance with FADP
7. Appendix B - Incident Response Plan: Procedures for handling security incidents and data breaches
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Healthcare
Insurance
Telecommunications
E-commerce
Manufacturing
Professional Services
Government & Public Sector
Education
Research & Development
Pharmaceutical
Relevant Teams
Legal
Information Technology
Compliance
Procurement
Information Security
Risk Management
Operations
Technical Support
Data Protection
Service Delivery
Infrastructure
Solutions Architecture
Relevant Roles
Chief Technology Officer
IT Director
Database Administrator
Legal Counsel
Compliance Officer
IT Security Manager
Procurement Manager
Technical Operations Manager
Service Delivery Manager
Data Protection Officer
Solutions Architect
Contract Manager
Chief Information Officer
Risk Manager
IT Infrastructure Manager
Find the exact document you need
Customer Slas
Swiss-law governed Service Level Agreement defining service standards, metrics, and remedies for customer service delivery.
find out more
SLA Security
A Swiss law-governed Security Service Level Agreement defining security service commitments, performance metrics, and compliance requirements between service provider and client.
find out more
Cloud SLA
Swiss-law governed Cloud Service Level Agreement defining service standards, performance metrics, and compliance requirements for cloud service delivery.
find out more
Sla (Retail)
Swiss law-compliant Service Level Agreement template for retail operations, defining service standards and performance metrics.
find out more
SLA Request
A Swiss-law governed document for initiating and defining service level agreements, specifying performance metrics and compliance requirements under Swiss federal regulations.
find out more
SLA Fulfillment
A Swiss law-governed agreement defining service levels, performance metrics, and accountability measures between service providers and recipients.
find out more
SLA Administration
Swiss-law governed SLA Administration contract defining service level management procedures, metrics, and governance framework.
find out more
Default SLA
Swiss law-governed Service Level Agreement defining service performance metrics, monitoring, and remedies between provider and client.
find out more
Basic SLA
A Swiss law-governed Basic Service Level Agreement defining service standards and performance metrics between provider and customer.
find out more
Incident Resolution Time SLA
Swiss law-governed service level agreement defining incident response and resolution time commitments for technical support services.
find out more
Ecommerce SLA
Swiss-law governed Service Level Agreement for e-commerce operations, defining performance standards and service requirements for online retail platforms.
find out more
SLA Site
A Swiss law-governed agreement defining service levels, performance metrics, and operational standards for services delivered at specific physical locations.
find out more
SLA Call
Swiss law-governed Service Level Agreement specifying performance standards and operational requirements for call center services.
find out more
Service Level Agreement (Healthcare)
A Swiss law-governed agreement defining service levels and performance standards for healthcare services, ensuring compliance with Swiss healthcare and data protection regulations.
find out more
Improved SLA
An enhanced Service Level Agreement under Swiss law establishing detailed service commitments, performance metrics, and remedies.
find out more
SLA Production
A Swiss-law governed agreement defining service levels and performance standards for production and manufacturing services.
find out more
P1 Incident SLA
Swiss-law governed service level agreement for Priority 1 (P1) incidents, defining critical incident response requirements and obligations.
find out more
Maintenance SLA
Swiss law-governed Service Level Agreement for maintenance services, defining service standards and performance requirements under Swiss legal framework.
find out more
Simple SLA
A Swiss law-governed Service Level Agreement defining service standards, performance metrics, and remedies for service delivery.
find out more
SLA Uptime
Swiss law-governed Service Level Agreement specifying uptime commitments, measurements, and remedies for service availability.
find out more
Service Level Agreement Telecommunications
A Swiss-law governed agreement defining service levels and performance standards for telecommunications services, incorporating Swiss regulatory requirements.
find out more
Outsourcing SLA
Swiss law-governed service level agreement for outsourcing arrangements, incorporating Swiss regulatory requirements and market standards.
find out more
Normal SLA
A Swiss law-governed agreement defining service levels, performance metrics, and remedies between service provider and customer.
find out more
99.999 SLA
Swiss law-governed Service Level Agreement template for 99.999% availability commitment, suitable for mission-critical services.
find out more
Task SLA
A Swiss law-governed agreement defining specific performance standards and metrics for task-based services, including measurement criteria and remedies for non-compliance.
find out more
SLA Warehouse
A Swiss-law governed Service Level Agreement defining performance metrics and operational standards for warehouse services.
find out more
SLA Training
A Swiss law-governed agreement defining service levels and requirements for professional training services delivery.
find out more
SLA Tier 3
A Swiss law-governed Tier 3 Service Level Agreement establishing premium-level service commitments with 99.982%+ uptime guarantees and comprehensive support provisions.
find out more
SLA Storage
A Swiss law-governed Service Level Agreement defining terms, conditions, and performance metrics for data storage services.
find out more
SLA Product Management
A Swiss law-governed Service Level Agreement defining product management services, performance standards, and delivery expectations between service provider and client.
find out more
SLA Level 1
A Swiss-law governed Level 1 Service Level Agreement defining premium service commitments, performance metrics, and remedies for critical business services.
find out more
SLA Employee
A Swiss law-governed employment agreement incorporating SLA elements, defining measurable performance metrics and service levels while ensuring compliance with Swiss employment regulations.
find out more
SLA Database
Swiss law-governed Service Level Agreement for database services, establishing performance metrics and compliance with Swiss data protection requirements.
find out more
SLA Audit
A Swiss law-compliant framework for conducting and documenting Service Level Agreement (SLA) audits, ensuring compliance with Swiss regulatory requirements and audit standards.
find out more
Shipping SLA
Swiss law-governed Service Level Agreement for shipping services, defining performance standards and obligations between shipping providers and customers.
find out more
Quality SLA
A Swiss-law governed agreement defining quality standards and performance metrics for service delivery, including measurement methods and remedies for non-compliance.
find out more
Latency SLA
A Swiss law-governed Service Level Agreement specifying latency commitments, measurement standards, and remedies for service level breaches.
find out more
Guaranteed SLA
A Swiss law-governed agreement establishing guaranteed service levels with specific performance metrics and compensation mechanisms for service delivery.
find out more
Finance SLA
A Swiss-law governed agreement defining performance standards and operational requirements for financial services, incorporating Swiss regulatory requirements and FINMA guidelines.
find out more
Email SLA
A Swiss law-governed Service Level Agreement defining performance metrics and support requirements for email services, including compliance with local data protection regulations.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)