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1. Parties: Identification of all parties involved in the agreement, including legal names and addresses
2. Background: Context of the agreement and brief description of the software development project
3. Definitions: Key terms used throughout the agreement defined for clarity
4. Service Scope: Detailed description of services to be provided, including deliverables and technical specifications
5. Service Levels: Performance metrics, availability requirements, and response times
6. Payment Terms: Pricing, payment schedule, and related financial terms
7. Term and Termination: Duration of agreement and conditions for termination
1. Change Management: Process for handling changes to requirements or scope - recommended for complex projects with likely requirement changes
2. Disaster Recovery: Procedures for system recovery and business continuity - recommended for mission-critical applications
3. Training: Terms for user training and knowledge transfer - include when end-user training is part of the deliverables
1. Schedule 1 - Technical Specifications: Detailed technical requirements and architecture specifications
2. Schedule 2 - Service Level Metrics: Detailed performance indicators and measurement methodologies
3. Schedule 3 - Rate Card: Breakdown of rates for different services or resource types
4. Schedule 4 - Security Requirements: Detailed security protocols and compliance requirements
5. Schedule 5 - Acceptance Criteria: Specific criteria for accepting deliverables
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