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1. Business Continuity: Disaster recovery and business continuity procedures, recommended for critical services

2. Third-Party Services: Terms governing subcontractors and third-party service providers, needed if external providers are involved

3. Intellectual Property Rights: Specific IP provisions, required when custom development or proprietary solutions are involved

4. Change Management: Procedures for implementing service changes, recommended for complex service arrangements

5. Training and Support: Details of training and support services, needed if these are part of the service offering

6. Compliance with Islamic Law: Specific provisions ensuring Shariah compliance, needed for certain financial or critical services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Specific performance targets, measurement criteria, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Technical Requirements: Infrastructure, system, and technical requirements for service delivery

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule 6 - Escalation Procedures: Contact details and procedures for service issues and emergencies

7. Appendix A - Data Processing Agreement: Specific terms for handling personal and sensitive data in compliance with Saudi law

8. Appendix B - Service Credit Calculation: Methodology for calculating service credits for performance failures