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Customer License Agreement

Customer License Agreement Template for Saudi Arabia

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Key Requirements PROMPT example:

Customer License Agreement

"I need a Customer License Agreement for my enterprise software company based in Riyadh, specifically for licensing our cloud-based accounting software to Saudi government entities, with emphasis on data localization requirements and compliance with government procurement regulations."

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Document background
The Customer License Agreement serves as the primary legal framework for software and technology licensing transactions in Saudi Arabia. This document is essential when a company wishes to grant customers the right to use its software, digital products, or technology solutions while protecting its intellectual property rights and establishing clear terms of use. The agreement must comply with Saudi Arabian laws, including Sharia Law principles, the E-Commerce Law, Data Protection regulations, and other relevant legislation. It typically includes detailed provisions on license scope, usage restrictions, fees, maintenance, support services, and compliance requirements. The document is particularly important in the Saudi Arabian market where technology adoption is rapidly growing and requires careful consideration of local legal and cultural requirements while maintaining international licensing standards.
Suggested Sections

1. Parties: Identification of the licensor and licensee, including full legal names, addresses, and registration details

2. Background: Context of the agreement and brief description of the licensed product/software

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Grant of License: Scope and nature of the license being granted, including usage rights and restrictions

5. License Fees and Payment Terms: Financial terms, payment schedule, and compliance with Islamic financial principles

6. Term and Termination: Duration of the license and circumstances under which it can be terminated

7. Licensee Obligations: Key responsibilities and obligations of the customer using the licensed product

8. Intellectual Property Rights: Protection of IP rights and ownership declarations

9. Warranties and Representations: Warranties provided by both parties, including Sharia-compliant guarantees

10. Limitation of Liability: Limitations on liability in compliance with Saudi law

11. Confidentiality: Protection of confidential information exchanged between parties

12. Data Protection and Privacy: Compliance with Saudi data protection regulations and privacy requirements

13. Governing Law and Jurisdiction: Specification of Saudi law as governing law and jurisdiction for disputes

14. General Provisions: Standard boilerplate clauses including force majeure, notices, and assignment

Optional Sections

1. Support and Maintenance: Include when ongoing technical support or maintenance services are part of the agreement

2. Service Level Agreement: Include when specific performance levels or uptime guarantees are required

3. Training and Implementation: Include when the license includes training or implementation services

4. Export Control: Include when the licensed product may be subject to export restrictions

5. Third-Party Components: Include when the licensed product incorporates third-party software or components

6. Disaster Recovery: Include when business continuity and disaster recovery procedures are relevant

7. Insurance: Include when specific insurance requirements are needed

8. Source Code Escrow: Include when source code escrow arrangements are part of the agreement

Suggested Schedules

1. Schedule 1 - Licensed Products: Detailed description of the licensed software/products including versions and specifications

2. Schedule 2 - License Fees: Detailed breakdown of license fees, payment terms, and calculation methods

3. Schedule 3 - Technical Requirements: Minimum system requirements and technical specifications

4. Schedule 4 - Service Levels: Detailed service level metrics and performance standards if applicable

5. Schedule 5 - Support Services: Description of support services, response times, and escalation procedures

6. Appendix A - Authorized Users: Definition and limitations of authorized users and usage parameters

7. Appendix B - Data Processing Terms: Detailed terms for handling and processing of data in compliance with Saudi regulations

8. Appendix C - Security Requirements: Security standards and requirements for the licensed product

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
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Relevant Industries

Information Technology

Software Development

Financial Services

Healthcare

Education

Telecommunications

Manufacturing

Professional Services

E-commerce

Government Services

Media and Entertainment

Energy and Utilities

Relevant Teams

Legal

Information Technology

Compliance

Sales

Product Development

Commercial

Procurement

Information Security

Risk Management

Software Development

Business Development

Relevant Roles

Legal Counsel

Contract Manager

Licensing Manager

Software Development Manager

IT Director

Chief Technology Officer

Compliance Officer

Commercial Director

Sales Director

Product Manager

Business Development Manager

Risk Manager

Procurement Manager

Information Security Officer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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