The Customer License Agreement serves as the primary legal framework for software licensing transactions in Indonesia, establishing the rights, obligations, and restrictions between software providers and their customers. This document is essential for any business providing software products or services in Indonesia, whether through traditional licensing or SaaS models. It must comply with key Indonesian regulations including Law No. 11 of 2008 on Electronic Information and Transactions, Law No. 8 of 1999 on Consumer Protection, and Law No. 27 of 2022 on Personal Data Protection. The agreement covers critical aspects such as license scope, usage rights, fees, support services, warranties, and liability limitations, while incorporating mandatory consumer protection provisions required under Indonesian law.
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1. Parties: Identification of the licensor and licensee, including registered addresses and company details
2. Background: Context of the agreement and brief description of the licensed product/software
3. Definitions: Key terms used throughout the agreement, including technical and legal definitions
4. License Grant: Scope of the license, including usage rights, restrictions, and territory limitations
5. License Fees and Payment: Payment terms, fee structure, and payment methods
6. User Obligations: Customer's responsibilities, acceptable use policy, and usage restrictions
7. Intellectual Property Rights: Declaration of IP ownership and protection measures
8. Data Protection and Privacy: Compliance with Indonesian data protection laws and privacy requirements
9. Term and Termination: Duration of the license, renewal terms, and termination conditions
10. Support and Maintenance: Level of technical support and maintenance services provided
11. Warranties and Disclaimers: Product warranties and limitations as per Indonesian consumer law
12. Limitation of Liability: Extent and limitations of liability under Indonesian law
13. Governing Law and Dispute Resolution: Application of Indonesian law and dispute resolution procedures
14. General Provisions: Standard legal provisions including notices, assignment, and severability
1. Third-Party Software: Include when the licensed software incorporates third-party components
2. Service Level Agreement: Include for software-as-a-service (SaaS) products
3. Export Controls: Include when software may be subject to international export restrictions
4. Insurance: Include when dealing with enterprise customers or high-risk applications
5. Source Code Escrow: Include for enterprise licenses where source code access may be required
6. Professional Services: Include when additional implementation or training services are provided
7. Beta Testing: Include when providing pre-release or beta version access
1. Schedule 1 - Licensed Software Description: Detailed description of the licensed software and its components
2. Schedule 2 - Fee Schedule: Detailed breakdown of license fees, payment terms, and pricing tiers
3. Schedule 3 - Service Level Requirements: Technical specifications and performance requirements
4. Schedule 4 - Support Services: Detailed description of support and maintenance services
5. Schedule 5 - Data Processing Terms: Detailed data processing and privacy requirements
6. Appendix A - Acceptable Use Policy: Detailed rules and restrictions for software usage
7. Appendix B - Technical Requirements: Minimum system requirements and technical specifications
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Technology
Software Development
E-commerce
Financial Services
Healthcare
Education
Manufacturing
Professional Services
Telecommunications
Gaming and Entertainment
Retail
Cloud Services
Relevant Teams
Legal
Sales
Information Technology
Product Development
Compliance
Customer Success
Business Development
Account Management
Software Development
Risk Management
Commercial Operations
Relevant Roles
Legal Counsel
Chief Legal Officer
Software Licensing Manager
Commercial Director
Chief Technology Officer
Product Manager
Sales Director
Compliance Officer
Data Protection Officer
IT Director
Contract Manager
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Customer Success Manager
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