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1. Disaster Recovery: Detailed procedures for disaster recovery and business continuity, recommended for critical production services

2. Security Requirements: Specific security measures and compliance requirements, essential when handling sensitive data or systems

3. Change Management: Procedures for requesting and implementing changes to services or service levels, recommended for complex production environments

4. Third-Party Dependencies: Management of third-party service providers and dependencies, relevant when external services are part of the production environment

5. Compliance and Auditing: Specific compliance requirements and auditing procedures, necessary for regulated industries

6. Knowledge Transfer: Procedures for knowledge sharing and documentation, important for complex technical services

7. Exit Management: Detailed transition procedures at contract end, recommended for business-critical services

1. Schedule 1 - Service Specifications: Detailed technical specifications of the production services

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all service level targets and measurement methodologies

3. Schedule 3 - Pricing and Calculations: Detailed pricing structure and service credit calculations

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for different types of issues

5. Schedule 5 - Technical Requirements: Specific technical requirements and configurations

6. Schedule 6 - Report Templates: Templates for regular service level reporting

7. Appendix A - Incident Management Procedures: Detailed procedures for handling and resolving incidents

8. Appendix B - Change Request Forms: Standard forms and procedures for requesting service changes