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1. Change Management: Procedures for requesting and implementing changes to the service, used when frequent modifications are expected

2. Disaster Recovery: Detailed recovery procedures and business continuity plans, important for critical applications

3. Service Credits: Compensation mechanism for service level failures, used in high-value or critical service agreements

4. Third-Party Integration: Terms governing integration with other applications or services, needed when external systems are involved

5. Training and Documentation: Requirements for user training and documentation provision, important for complex applications

6. Exit Management: Detailed procedures for service termination and transition, crucial for business-critical applications

7. Penetration Testing: Terms for security testing and vulnerability assessments, important for high-security applications

8. Environmental Requirements: Sustainability and environmental compliance requirements, relevant for environmentally conscious organizations

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including measurement methods and reporting

2. Schedule 2 - Fee Schedule: Detailed breakdown of all fees, charges, and payment terms

3. Schedule 3 - Technical Requirements: Specific technical requirements for the application, including supported platforms and browsers

4. Schedule 4 - Support Procedures: Detailed procedures for accessing support, including contact details and escalation paths

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Appendix A - Performance Monitoring: Methods and tools used for monitoring service performance

8. Appendix B - Incident Management: Procedures for handling and resolving service incidents