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1. Employee Information: Server's personal details including name, employee ID, department, and duration of employment
2. Evaluation Period: Time period covered by this evaluation
3. Performance Metrics: Core evaluation criteria including customer service, punctuality, teamwork, and job knowledge
4. Rating Scale: Explanation of the rating system (typically 1-5 or 1-10) and what each score represents
5. Behavioral Assessment: Evaluation of server's conduct, attitude, and professional behavior
6. Skills Assessment: Evaluation of technical skills, menu knowledge, and service procedures
7. Overall Performance Score: Consolidated rating based on all evaluation criteria
8. Comments and Recommendations: Detailed feedback and suggestions for improvement
9. Action Plan: Specific goals and timeline for performance improvement
10. Acknowledgment: Signatures of evaluator, employee, and HR representative confirming review of evaluation
1. Customer Feedback Summary: Include when customer feedback data is available for the evaluation period
2. Sales Performance: Include when tracking individual sales metrics is part of the evaluation process
3. Training Completion Record: Include when evaluating completion of required training programs
4. Previous Evaluation Summary: Include when comparing progress against previous evaluation periods
5. Disciplinary Record: Include when there are relevant disciplinary issues during the evaluation period
6. Language Proficiency: Include when multiple language service is required for the position
1. Performance Metrics Calculation Sheet: Detailed breakdown of how overall performance score is calculated
2. Job Description: Current job description against which performance is measured
3. Training Requirements Checklist: List of mandatory and completed training programs
4. Customer Feedback Forms: Copies of relevant customer feedback received during evaluation period
5. Performance Improvement Plan Template: Standard template for documenting specific improvement goals and timelines
Hospitality
Food and Beverage
Restaurant Industry
Hotels and Resorts
Catering Services
Fine Dining
Casual Dining
Quick Service Restaurants
Bars and Nightclubs
Event Services
Human Resources
Food and Beverage
Restaurant Operations
Training and Development
Customer Service
Quality Assurance
Front of House
Banquet Operations
Performance Management
Server
Waiter/Waitress
Food Service Worker
Dining Room Attendant
Banquet Server
Restaurant Host/Hostess
Food Runner
Service Captain
Head Waiter
Restaurant Supervisor
Service Trainer
Dining Room Manager
Restaurant Manager
Food and Beverage Manager
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