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1. Customer Information: Essential contact details including name, address, phone number, and email of the customer requesting the return
2. Original Purchase Details: Information about the original transaction including order number, purchase date, and proof of purchase reference
3. Product Information: Detailed description of items being returned including product names, quantities, SKUs, and condition
4. Return Reason: Customer's explanation for the return with categorized options (e.g., defective, wrong item, not as described)
5. Return Method: Specification of how the product will be returned (e.g., in-store, shipping) and associated instructions
6. Refund Preference: Customer's preferred refund method (e.g., original payment method, store credit, replacement)
7. Declaration: Customer's confirmation that information provided is accurate and products are being returned as described
1. Product Photos: Section for attaching photos of damaged/defective items, required when claiming product defects
2. Warranty Information: Details of product warranty if return is warranty-related
3. Special Handling Instructions: Required for fragile, hazardous, or specially regulated products
4. International Return Details: Additional information required for returns from outside Nigeria, including customs documentation
5. Third-Party Authorization: Required when someone other than the original purchaser is handling the return
1. Return Shipping Labels: Pre-printed shipping labels and instructions if return shipping is provided by the merchant
2. Condition Assessment Checklist: Detailed checklist for evaluating the condition of returned items
3. Product-Specific Requirements: Special requirements or instructions for specific product categories (e.g., electronics, perishables)
4. Return Policy Summary: Quick reference guide of key return policy terms and conditions
Retail
E-commerce
Electronics
Fashion and Apparel
Consumer Goods
Manufacturing
Automotive Parts
Home and Garden
Medical Supplies
Telecommunications
Computer Hardware
Sporting Goods
Customer Service
Returns Processing
Warehouse Operations
Quality Control
Logistics
Finance
Compliance
Retail Operations
E-commerce Operations
Inventory Management
Customer Service Representative
Returns Processing Manager
Inventory Control Specialist
Retail Operations Manager
E-commerce Manager
Logistics Coordinator
Warehouse Manager
Quality Control Inspector
Finance Officer
Compliance Manager
Store Manager
Customer Experience Director
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