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Customer Contract
"I need a Customer Contract for my Hong Kong-based SaaS company that will be offering cloud-based accounting software to small businesses, with monthly subscription pricing and service level commitments starting from March 2025."
1. Parties: Identification of the service/product provider and the customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Key terms used throughout the agreement defined for clarity
4. Services/Products: Detailed description of the services or products being provided
5. Pricing and Payment Terms: Price, payment schedule, payment methods, and late payment consequences
6. Term and Termination: Duration of the agreement and circumstances for termination
7. Obligations of the Provider: Provider's commitments, service levels, and delivery terms
8. Customer Obligations: Customer's responsibilities and cooperation requirements
9. Data Protection and Privacy: Compliance with PDPO and handling of customer personal data
10. Warranties and Limitations: Service/product warranties and limitation of liability compliant with Hong Kong law
11. Governing Law and Jurisdiction: Specification of Hong Kong law and jurisdiction
12. Entire Agreement: Integration clause confirming the contract represents the complete agreement
1. Intellectual Property Rights: Required when the product/service involves IP or licensed content
2. Confidentiality: Added when sensitive information will be exchanged
3. Force Majeure: Included for longer-term contracts or when service delivery depends on external factors
4. Assignment: Needed when transfer of rights might be relevant
5. Insurance: Required for high-risk services or products
6. Dispute Resolution: Added for complex contracts to specify mediation or arbitration procedures
7. Service Level Agreement: Required for technical or ongoing services with specific performance metrics
8. Change Control: Included when service specifications might need future modifications
1. Schedule 1 - Service/Product Specifications: Detailed technical or product specifications
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates, and any volume discounts
3. Schedule 3 - Service Levels: Specific performance metrics and service level commitments
4. Schedule 4 - Personal Data Collection Statement: Detailed privacy policy and data handling procedures
5. Appendix A - Contact Details: Key contact information for both parties
6. Appendix B - Required Forms: Standard forms for ordering, customer support, or service modifications
Authors
Retail
Technology
Professional Services
Financial Services
E-commerce
Manufacturing
Healthcare
Education
Telecommunications
Consulting
Software and IT
Consumer Goods
Legal
Sales
Commercial
Compliance
Customer Service
Operations
Business Development
Risk Management
Finance
Account Management
Legal Counsel
Commercial Director
Sales Manager
Contract Manager
Business Development Manager
Compliance Officer
Customer Service Manager
Operations Manager
Account Executive
Risk Manager
General Manager
Company Secretary
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