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Customer Contract Template for Hong Kong

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Key Requirements PROMPT example:

Customer Contract

"I need a Customer Contract for my Hong Kong-based SaaS company that will be offering cloud-based accounting software to small businesses, with monthly subscription pricing and service level commitments starting from March 2025."

Document background
This Customer Contract template is designed for businesses operating in Hong Kong seeking to establish formal relationships with their customers. It incorporates essential provisions required under Hong Kong law, including compliance with the Control of Exemption Clauses Ordinance, Sale of Goods Ordinance, and Personal Data (Privacy) Ordinance. The document is particularly useful for companies providing goods or services to both individual and corporate customers, offering a structured framework for defining service delivery, payment terms, warranties, and dispute resolution procedures. This template should be used when establishing new customer relationships or updating existing agreements to ensure current legal compliance and proper risk management. The Customer Contract can be customized based on specific business needs while maintaining core protections required by Hong Kong legislation.
Suggested Sections

1. Parties: Identification of the service/product provider and the customer, including full legal names and addresses

2. Background: Context of the agreement and brief description of the business relationship

3. Definitions: Key terms used throughout the agreement defined for clarity

4. Services/Products: Detailed description of the services or products being provided

5. Pricing and Payment Terms: Price, payment schedule, payment methods, and late payment consequences

6. Term and Termination: Duration of the agreement and circumstances for termination

7. Obligations of the Provider: Provider's commitments, service levels, and delivery terms

8. Customer Obligations: Customer's responsibilities and cooperation requirements

9. Data Protection and Privacy: Compliance with PDPO and handling of customer personal data

10. Warranties and Limitations: Service/product warranties and limitation of liability compliant with Hong Kong law

11. Governing Law and Jurisdiction: Specification of Hong Kong law and jurisdiction

12. Entire Agreement: Integration clause confirming the contract represents the complete agreement

Optional Sections

1. Intellectual Property Rights: Required when the product/service involves IP or licensed content

2. Confidentiality: Added when sensitive information will be exchanged

3. Force Majeure: Included for longer-term contracts or when service delivery depends on external factors

4. Assignment: Needed when transfer of rights might be relevant

5. Insurance: Required for high-risk services or products

6. Dispute Resolution: Added for complex contracts to specify mediation or arbitration procedures

7. Service Level Agreement: Required for technical or ongoing services with specific performance metrics

8. Change Control: Included when service specifications might need future modifications

Suggested Schedules

1. Schedule 1 - Service/Product Specifications: Detailed technical or product specifications

2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates, and any volume discounts

3. Schedule 3 - Service Levels: Specific performance metrics and service level commitments

4. Schedule 4 - Personal Data Collection Statement: Detailed privacy policy and data handling procedures

5. Appendix A - Contact Details: Key contact information for both parties

6. Appendix B - Required Forms: Standard forms for ordering, customer support, or service modifications

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions










































Clauses










































Relevant Industries

Retail

Technology

Professional Services

Financial Services

E-commerce

Manufacturing

Healthcare

Education

Telecommunications

Consulting

Software and IT

Consumer Goods

Relevant Teams

Legal

Sales

Commercial

Compliance

Customer Service

Operations

Business Development

Risk Management

Finance

Account Management

Relevant Roles

Legal Counsel

Commercial Director

Sales Manager

Contract Manager

Business Development Manager

Compliance Officer

Customer Service Manager

Operations Manager

Account Executive

Risk Manager

General Manager

Company Secretary

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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