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1. Service Levels: Include when specific performance metrics are required, defining response times and availability

2. Security Requirements: Include for projects involving sensitive data or specific security compliance needs

3. Business Continuity: Include when the software is business-critical and requires disaster recovery planning

4. Third-Party Software: Include when the solution will incorporate third-party software or open source components

5. Training: Include when developer training or end-user training is part of the scope

6. Maintenance and Support: Include when post-development support is part of the arrangement

7. Client Dependencies: Include when there are significant client-side responsibilities or prerequisites

8. Compliance Requirements: Include when specific regulatory compliance is required (e.g., financial services, healthcare)

1. Initial Product Backlog: High-level list of initial features and requirements

2. Pricing and Payment Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Technical Requirements: Technical specifications, architecture, and standards

4. Service Levels and KPIs: Detailed performance metrics and measurement criteria

5. Project Team Structure: Key personnel, roles, and responsibilities

6. Development Environment Requirements: Technical specifications for development, testing, and production environments

7. Acceptance Testing Procedures: Detailed procedures for testing and accepting deliverables

8. Security Standards: Required security standards and compliance requirements

9. Change Request Template: Standard form for requesting and documenting changes