Consumer Rights Act 2015: Primary legislation governing consumer rights for goods and services. Requires services to be carried out with reasonable care and skill, and food must be as described, fit for purpose, and of satisfactory quality.
Food Safety Act 1990: Core food safety legislation that requires food to be of the nature, substance, and quality demanded, with specific requirements for food safety and hygiene.
The General Food Regulations 2004: Implements EU food safety requirements into UK law, covering food safety and traceability requirements, including compliance with food information regulations.
Food Information Regulations 2014: Governs food labeling and information requirements, particularly regarding allergen information and accuracy of food descriptions.
Data Protection Act 2018 and UK GDPR: Regulates the handling of customer personal information and privacy considerations in customer communications.
Consumer Protection from Unfair Trading Regulations 2008: Prohibits misleading actions or omissions in customer communications and ensures truthful representation of facts in business-to-consumer interactions.
Equality Act 2010: Ensures equal treatment of customers and provides protection against discrimination in service provision.
Environmental Health Regulations: Local authority regulations governing food safety, hygiene standards, and environmental health requirements in food establishments.
